Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammad Masood Amery

Calgary,AB

Summary

Diverse industry experience, gained through a combination of contract and permanent employment, with the ability to adapt to new environments, and learn new technical skills in a quick and efficient manner.

Skilled in monitoring, analyzing, troubleshooting, and managing a variety of LAN/WAN platforms in a Network Operations Center, Command Center, Data Center, and Control Room environment, consistently finding resolutions to complex technical issues.

Recognized for proven people skills, with the ability to effectively explain highly technical topics and communicate them clearly to individuals with varied backgrounds and skill levels.

Results-oriented, dependable person, who is good under pressure and can think on his feet. Proficient IT offering more than 10+ years of experience in helpdesk operations, Cybersecurity , network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.

As well expert in Perform firmware patching and maintenance on firewalls, network devices, and servers. Assist with firewall setups and deployments. Monitor network traffic, security events, and logs.

Overview

15
15
years of professional experience

Work History

IT Technology Senior Consultant

Situate Solution Inc
09.2023 - 12.2023

Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols. Network Technologies - LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, SFTP, VLAN, VoIP, F5, DNS, DHCP, WiFi, Cellular.

  • Diagnostic Tools - V-Sphere, PuTTY, Wireshark, Windows Remote Desktop, UltraVNC, TeamViewer, SSH, RDP.
  • 24x7x365 monitoring and surveillance, analysis, troubleshooting, and incident management of the data center environment, information security hardware/software, network infrastructure, I.T. platforms, software applications, and in-store hardware and software technology, through the utilization of Centerity
  • Create reports on up time, bandwidth usage, server utilization, and other key metrics.
  • Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems with ticketing Software - SysAid
  • Responsible for the monitoring, analysis, and break-fix management of the CCCI network infrastructure, which is comprised of local and remote signal offices, data centers, data/telecom equipment closets, servers, routers, switches, and associated support equipment including UPS systems, climate control systems, standby generators, fire detection/suppression systems, and water detection systems.
  • Email management services Backup and storage management Network discovery and assessments Policy enforcement Firewall and intrusion prevention system (IPS) monitoring and management Antivirus scanning and remediation Patch management and whitelisting Shared threat analysis Optimization and quality of service reporting Voice and video traffic management Performance reporting and improvement recommendations.
  • Provided base level IT support to non-technical personnel within the business & Provide direct customer support when required.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Maintained and monitored the server room, the wireless network and other server infrastructure.
  • Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to effectively troubleshoot and resolve various types of network issues and outages.
  • Helping with migration of Server 2008 to update and cloud .

POS and System Implementation Officer

ABM College
10.2022 - 08.2023

Responsibilities Commissioning of corporate communication systems {Addpac VP Phones) and deployment of IP&VolP voice communication systems.

  • Configure and Manage Network Security Equipment.
  • Build and populate equipment and audit database.
  • Capacity planning and provisioning, assemble, Configure and provision of SOTM equipment, truck mount mobile satellite communication equipment.
  • Perform hardware and software support according to the technical needs of the organization, Fleet management, maintain, implement and trouble shoot POS software, offer remote support for IT and Cyber Students
  • Assist in Maintaining and Servicing Information and Communication equipment and facilities within and outside the organization to clients and customers.

Technical Adviser

National Directorate Of Security
01.2018 - 08.2021

Ensures best practices are exploiting technologies and shared across the organization . Works with cross functional teams to develop IT systems by outlining best practices and best in class systems recommendation. Works with solution architect to ensure projects smoothly transition.


President and CEO

Afghan Paiwastoon Media Communication
01.2009 - 08.2021
  • Revamped the customer relations process through constant training and constructive feedback to sales representatives, maximizing customer loyalty and increasing customer satisfaction by 99%
  • Identified and developed new sales and marketing channels through personal networking and market trends
  • Cultivated positive relationships with 60+ employees on the sales and marketing teams through interpersonal communication and rapport building, ensuring all team members worked productively to achieve set targets
  • Represented the company at trade shows, meetings, associations, and special events because of innate persuasive skills for promoting products, programs, and services
  • Restructured the company by hiring, training, and managing 10+ department heads and other members of upper management, creating a magnetic place with strong employee retention.

Education

Cyber Security Specialist - Computer Science

CDI College
Calgary, Canada
11.2023

Master of Science - Computer Systems Technology

Rana University
Kabul - Afghanistan
12.2019

Skills

  • Personable and approachable
  • Business Software - Microsoft Office Suite
  • Network Technologies - LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, SFTP, VLAN, VoIP, F5, DNS, DHCP, WiFi, Cellular
  • Ticketing Software - SysAid
  • Diagnostic Tools - PuTTY, CiscoWorks, Wireshark, Windows Remote Desktop, TeamViewer, SSH, RDP
  • Operating Systems - Microsoft Windows
  • Cybersecurity Specialist
  • Fluent in English , Persian , Pushtu , Urdu and Hindi

Timeline

IT Technology Senior Consultant

Situate Solution Inc
09.2023 - 12.2023

POS and System Implementation Officer

ABM College
10.2022 - 08.2023

Technical Adviser

National Directorate Of Security
01.2018 - 08.2021

President and CEO

Afghan Paiwastoon Media Communication
01.2009 - 08.2021

Cyber Security Specialist - Computer Science

CDI College

Master of Science - Computer Systems Technology

Rana University
Mohammad Masood Amery