Sam Ouellette

IT Career Snapshot
• Accomplished systems/infrastructure administrator with 30 years of experience managing/supporting networks and Windows servers in both complex datacenters and server rooms, as well as simple office environments.
• Technical lead for the migration of call center operations. Designed, installed, configured, and rolled out networks with servers and PCs for 150 employees. Configured and deployed domain servers, Exchange servers, computers, printers and phone systems.
• Strong experience with Microsoft Windows Infrastructure, Active Directory services, deployment, and policies (GPO)
• Experience with Microsoft solutions Exchange On-Premise, Online and SharePoint
• Business Analysis Expert
• Knowledge on installation, configuration and support of Microsoft 365 and Azure
• Experience with Hyper-V, VMware ESXi technology
• Experience of Web infrastructure (IIS, Tomcat) and scripting
• (PowerShell, Batch)
• Experience of networking technologies such as TCP/IP, DNS, DHCP, VPN\
(SSL), IPSEC, Routing, Firewalls (Sonicwall,), etc
• Jack-of-all-trades characteristics with the ability to manage servers, computers, firewalls, switches, routers, backups, Wifi, printers and all things networking in both virtual and physical environments.
• The ability to understand and communicate with all users as well as support the needs of the people using and served by the technology.
• Be able to work under pressure or outside of regular working hours when necessary.
Network Support and Administrator Summary
• Extensive experience in network administration and infrastructure of WAN/LAN environments
• Business Analyst expert experience
• Effective network troubleshooting and problem-solving skills with server, software and hardware devices
• Experience in network security and firewall configuration
• Strong experience in Active Directory design and management
• Advanced server virtualization knowledge with VMware, HyperV
• Solid skills in network integration with database systems, web servers, application servers and desktop applications
• Expert in Office 365 & Azure
• Good knowledge of SANs and the different storage and raid software from IBM, HP,
• Proven ability to work under pressure with minimal supervision
• Experience in IP telephony systems
• Project management and consulting experience
• Strong leadership and interpersonal communication skills
• Excellent English and French communication both verbal and written
PROFESSIONAL EXPERIENCE
MICROCOM TECHNOLOGIES 2021 -
Senior Consultant
• Helpdesk
• Support of 300 clients
• Customer support
• Remote access to pc’s to solve customer problems
• DNS Manipulation
• Website configuration
• Virus eradication
• Office 365 maintenance
• Sharepoint setup and maintenance
• Email setup
• Creation of certificates for secure websites
GENATEC INC, St Laurent, Qc 1999 to 2020
Senior Network Support Consultant
• Support and administer over 500 small and medium sized businesses.
• Configuration and administration of physical and virtual servers
• Installation, Configuration, Administration and Troubleshooting off all nodes in office environment
• Responsible for user account maintenance
• Network Services: DNS, WINS, DHCP, IIS, DFS, TS, FS, WSUS
• Policies: Group Policies, Security Policies, Templates
• Hardware/Software/User Support
• Monitor and troubleshoot network infrastructure and services
• Virtualization (Hyper-V, VMware)
• Firewall, Routing, Web Filter, SMTP Proxy
• Mail server administration
• Office 365 & Azure
• Manage and configured VPN and Remote Access
• Manage routine backups and restore of servers and desktops
• Backup solution elaboration (Symantec Backup Exec, ARCserve, Veeam, Altero)
• System Monitoring using different customer solutions support.
HEENAN BLAIKIE 1997-1998
IT Director
• In charge of 8 technicians in the largest Law firm in Canada with 6 campuses. • Directing everything IT
MARTINEAU WALKER 1995-1997
Technician
• Website Intranet creator
IBM Canada 1992-1995
Technician
• Support of 150 customers across Canada