MOHAMMAD JOHIRUL ISLAM
723 Pharmacy Ave Scarborough
Overview
14
14
years of professional experience
Work History
Distribution Manager
Habib Telecom
03.2018 - 01.2024
- Optimized distribution processes by implementing efficient inventory management systems.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Improved delivery times with strategic route planning and reallocation of resources.
Customer Service Manager
PSS Markiting
03.2010 - 02.2014
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Madan Mohan College
Sylhet Bangladesh03.2009
Skills
- Sales Promotion
- Warehousing Operations
- Operational Excellence
- Supply Chain Management
- Quality Management
- Project Management
- Distribution Strategy
Languages
English
Limited Working
Bengali
Native or Bilingual
Timeline
Distribution Manager
Habib Telecom
03.2018 - 01.2024
Customer Service Manager
PSS Markiting
03.2010 - 02.2014
High School Diploma -
Madan Mohan College