Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

MOHAMMAD JOHIRUL ISLAM

723 Pharmacy Ave Scarborough

Overview

14
14
years of professional experience

Work History

Distribution Manager

Habib Telecom
03.2018 - 01.2024
  • Optimized distribution processes by implementing efficient inventory management systems.
  • Reduced order fulfillment time through the development of streamlined picking and packing procedures.
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Improved delivery times with strategic route planning and reallocation of resources.

Customer Service Manager

PSS Markiting
03.2010 - 02.2014
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Madan Mohan College
Sylhet Bangladesh
03.2009

Skills

  • Sales Promotion
  • Warehousing Operations
  • Operational Excellence
  • Supply Chain Management
  • Quality Management
  • Project Management
  • Distribution Strategy

Languages

English
Limited Working
Bengali
Native or Bilingual

Timeline

Distribution Manager

Habib Telecom
03.2018 - 01.2024

Customer Service Manager

PSS Markiting
03.2010 - 02.2014

High School Diploma -

Madan Mohan College

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MOHAMMAD JOHIRUL ISLAM