Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mohammadhadi Memarpour

Ottawa,ON

Summary

Experienced Senior Sales Supervisor skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.

Overview

3
3
years of professional experience

Work History

Senior Sales Supervisor

Lacoste
11.2022 - Current
  • Provided guidance and support to all sales team members to ensure successful task completion
  • Monitored daily operations of the sales team, including customer service, product knowledge, and marketing initiatives
  • Surpassed personal annual sales goal by 13.7% in 2023 through strategic planning and excellent execution
  • Received the top award for the highest CRM score among Lacoste's Canadian branches
  • Ranked among the top 3 salespersons for high Sales Per Hour (SPH) and Units Per Transaction (UPT) at the Ottawa branch
  • Experienced in creating detailed monthly scorecards and weekly schedules, enhancing store operations and team efficiency
  • Proficient in handling transfers, direct sends, and inventory reorders to maintain stock accuracy and meet customer demands
  • Experienced in analyzing daily KPIs before each shift to plan optimal sales strategies for the day
  • Involved in visual merchandising activities, helping to optimize product placement and attract customer interest.

Sales Associate

Lacoste
05.2022 - 11.2022
  • Greeted customers and provided exceptional customer service
  • Assisted customers with product selection, sizing, and styling
  • Provided accurate information about products, prices, and services
  • Maintained up-to-date knowledge of store merchandise and policies
  • Handled customer complaints in a professional manner
  • Answered incoming telephone calls to provide store, product, and service information
  • Reviewed files, recordings, and other documents to obtain information to respond to requests.

Sales Associate

Canadian Tire
06.2021 - 05.2022
  • Demonstrated expertise in hardware products and services to customers
  • Performed daily inventory checks of all merchandise on the sales floor
  • Resolved customer inquiries and complaints in a timely manner
  • Prepared displays for upcoming promotions or special events
  • Worked collaboratively with team members to meet company goals
  • Ticketed, arranged, and displayed merchandise to promote sales.

Education

Bachelor of Science - Biochemistry

University of Ottawa
Ottawa, ON
2024

Skills

  • Proficient in developing and implementing effective
  • Retail plans
  • Experienced in guiding diverse teams towards growth
  • And high performance
  • Skilled in overseeing sales, service, and visual
  • Merchandising to meet company standards
  • Adept at using key performance indicators to enhance
  • Decision-making and store results
  • Exceptional at both interpersonal and written
  • Communication
  • Agile in managing changes and solving complex
  • Business problems
  • Competent with Microsoft Office for various
  • Administrative and reporting tasks
  • Thrives in a fast-paced environment, motivated by
  • Challenges
  • Committed to promoting mindfulness and positively
  • Impacting the community

References

References References are available upon request.

Timeline

Senior Sales Supervisor

Lacoste
11.2022 - Current

Sales Associate

Lacoste
05.2022 - 11.2022

Sales Associate

Canadian Tire
06.2021 - 05.2022

Bachelor of Science - Biochemistry

University of Ottawa

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Mohammadhadi Memarpour