Summary
Overview
Work History
Education
Skills
References
Timeline
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Mohammadhadi Memarpour

Ottawa,ON

Summary

Experienced Senior Sales Supervisor skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Supervisor

Lacoste
Ottawa, ON
05.2022 - Current
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
  • Monitored daily operations of the sales team, including customer service, product knowledge, and marketing initiatives.
  • Surpassed annual sales goal by 13.7% in 2023 through strategic planning and excellent execution.
  • Received top award for the highest CRM score among Lacoste's Canadian branches.
  • Experienced in creating detailed monthly scorecards and weekly schedules, enhancing store operations and team efficiency.
  • Proficient in handling transfers, direct sends, and inventory reorders to maintain stock accuracy and meet customer demands.
  • Experienced in analyzing daily KPIs before each shift to plan optimal sales strategies for the day.
  • Involved in visual merchandising activities, helping to optimize product placement and attract customer interest.

Sales Associate

canadian tire
Ottawa, ON
06.2021 - 05.2022
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Sales Associate

Crepe Delicious
Ottawa, ON
09.2018 - 03.2021
  • Greeted customers and provided assistance with product selection.
  • Maintained a clean and organized work area at all times.
  • Worked collaboratively with other team members to ensure smooth daily operations of the store.
  • Monitored stock levels on shelves to ensure adequate supply for customers.

Education

Bachelor of Science - Biochemistry

University of Ottawa
Ottawa, ON
01-2024

Skills

  • Proficient in developing and implementing effective retail plans
  • Experienced in guiding diverse teams towards growth and high performance
  • Skilled in overseeing sales, service, and visual merchandising to meet company standards
  • Adept at using key performance indicators to enhance decision-making and store results
  • Exceptional at both interpersonal and written communication
  • Agile in managing changes and solving complex business problems
  • Competent with Microsoft Office for various administrative and reporting tasks
  • Thrives in a fast-paced environment, motivated by challenges
  • Committed to promoting mindfulness and positively impacting the community

References

References available upon request.

Timeline

Sales Supervisor

Lacoste
05.2022 - Current

Sales Associate

canadian tire
06.2021 - 05.2022

Sales Associate

Crepe Delicious
09.2018 - 03.2021

Bachelor of Science - Biochemistry

University of Ottawa

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Mohammadhadi Memarpour