Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
References
Timeline
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Mohammad Shabi

Hamilton,ON

Summary

Results-oriented Inside Sales Representative with a track record of consistently meeting sales targets. Utilizes data analysis, cold calling, and process optimization to build long-term customer relationships. Proficient in job-related software and expert in successful sales strategies and techniques.

Overview

5
5
years of professional experience

Work History

Team Member

Tim Hortons
Hamilton, ON
10.2023 - 09.2024
  • Deliver exceptional customer service by efficiently handling orders, addressing inquiries, and ensuring a seamless and positive dining experience for all patrons.
  • Handled customer payments through the use of cash registers.
  • Maximized productivity and efficiency through effective collaboration with team members.
  • Ensured compliance with safety protocols during machinery operation and shelf-stocking activities.

Inside Sales Representative

Taskus pvt. Ltd.
, Texas
04.2021 - 11.2022
  • Spearheaded the development and implementation of tailored advertising and promotional packages for small business sellers, leveraging Etsy's marketing tools to drive visibility and sales growth.
  • Implemented effective strategies to generate new sales leads through cold calling and networking efforts.
  • Leveraged insights gained from CRM analytics to streamline sales processes.
  • Created and implemented customized methods for effectively selling and upselling services to a diverse client base.

Freelance

Social Media Marketing
01.2021 - 12.2021
  • Managed and executed paid advertising campaigns on Facebook, optimizing ad performance to drive engagement and conversions for clients.
  • Researched and analyzed current industry trends to create groundbreaking solutions for diverse customer requirements.
  • Strategized and oversaw successful online campaign initiatives reaching optimal target markets across multiple platforms.

Customer Service Representative

Fusion BPO Services
Mohali, IN
11.2019 - 12.2020
  • Delivered exceptional customer support through inbound call handling, utilizing Cisco telephony systems to efficiently manage high call volumes, ensuring quick response times, and a high level of customer satisfaction.
  • Assisted in the growth and development of the sales team.
  • Delivered high-quality customer service by helping customers with their needs regarding product selection, order placement, billing inquiries/exchanges/returns alongside providing technical support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Post Graduate Diploma - Business Management Studies (BMS)

Mohawk College
Hamilton
04.2024

Bachelor of Commerce - Commerce And Business Administration

S.G.G.S College
India
06-2021

Skills

  • Adobe Analytics, Adobe Photoshop, Google Analytics
  • Microsoft Word, Excel
  • Lucid Charts
  • Risk Management
  • Consultative Sales Approach
  • Customer Service
  • Salesforce CRM, Trello, Slack, HubSpot
  • Lead Qualification
  • B2B Sales
  • Analytical Thinking
  • Interpersonal Communication
  • Key relationship management
  • FLUENT IN English, Urdu, Hindi, Punjabi, Arabic

Leadership Experience

  • North American Association of Indian Students, Operations and Communication Team Lead, Lead a platform with 50,000 international students in North America that resolves issues like homesickness, cultural shock, etc.
  • Riipen Work, Research and Planning, Lead a group into researching and planning for the CEO - Dan Kaye of DansFarmaRoots to give a roadmap to launch their product in India.

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Arabic
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Team Member

Tim Hortons
10.2023 - 09.2024

Inside Sales Representative

Taskus pvt. Ltd.
04.2021 - 11.2022

Freelance

Social Media Marketing
01.2021 - 12.2021

Customer Service Representative

Fusion BPO Services
11.2019 - 12.2020

Post Graduate Diploma - Business Management Studies (BMS)

Mohawk College

Bachelor of Commerce - Commerce And Business Administration

S.G.G.S College

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Mohammad Shabi