Mohammad Nazari
Edmonton,AB
Summary
Proven track record in enhancing customer loyalty and streamlining service operations at InTechnologies PVT Ltd, showcasing expert problem-solving abilities and computer proficiency. Adept at turning high-stress situations into positive customer experiences, demonstrating exceptional active listening and technical support skills. Achieved significant repeat business through empathetic and efficient dispute resolution.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
InTechnologies PVT Ltd
04.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Reliance Retail
07.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Ayanda Sazan Sabz Ltd
02.2010 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - BCA
Maharashtra Institute of Technology
Pune, India06.2017
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Computer Proficiency
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
InTechnologies PVT Ltd
04.2019 - 08.2023
Cashier
Reliance Retail
07.2017 - 03.2019
Sales Associate
Ayanda Sazan Sabz Ltd
02.2010 - 01.2013
Bachelor of Science - BCA
Maharashtra Institute of Technology
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