Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mohammad Kian

Coquitlam,BC

Summary

Experienced professional with a diverse skill set spanning over 20 years in telecommunications, technical installation, and management. Demonstrated proficiency in communication, leadership, troubleshooting, and multitasking. Skilled in managing teams, and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

33
33
years of professional experience

Work History

I&R Technician/Trainer

AFL Global
04.2017 - Current
  • Conducted installation and repair (I&R) services with precision and efficiency
  • Provided comprehensive training on I&R and Smart Home Security
  • Coordinate, Facilitate, and complete I&R training for new technicians
  • Coordinate, scheduled, and proctored TELUS Certification exams to help AFL reach effective compliancy and high standards of technician quality control
  • Training others to be high-performing class trainers; developing strategies to further our high-performance culture; assessing the efficacy of strategies; and providing coaching/feedback/guidance for other trainers
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Contractor for TELUS

QX, BC
03.2009 - 02.2017
  • Internet, and TV installation and repair services for TELUS customers
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Owner/Operator

SKYPATH
01.2004 - 01.2008
  • Managed all aspects of residential structured cabling projects, including voice, data, and alarm systems
  • Designed and installed customized home audio/video solutions, meeting diverse client needs.

Store Manager

CompuSmart, BC
01.2000 - 01.2004
  • Directed store operations, focusing on employee development and performance improvement
  • Managed inventory, schedules, and marketing initiatives to drive sales and enhance customer experience.

General Manager

Antonio’s Pastabilities
01.1993 - 01.2000
  • Oversaw restaurant operations, leading my team to deliver exceptional service and achieve revenue targets.
  • Recruited, trained, and motivated staff to uphold high standards of hospitality and efficiency.

Store Manager

Frisco Fries
01.1991 - 01.1993
  • Managed daily operations of a fast-food establishment, ensuring efficient workflows and quality control
  • Implemented strategies to optimize staff scheduling and customer service.

Education

Computer Networking -

VCC
12.1996

Photography -

Langara College
12.1994

Computer Programming -

Dawson College
12.1990

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure

References

Jon Lochbihler

Training & TAC Manager 

Jonathan.Lochbihler@AFLglobal.com

587-226-7205

Timeline

I&R Technician/Trainer

AFL Global
04.2017 - Current

Contractor for TELUS

QX, BC
03.2009 - 02.2017

Owner/Operator

SKYPATH
01.2004 - 01.2008

Store Manager

CompuSmart, BC
01.2000 - 01.2004

General Manager

Antonio’s Pastabilities
01.1993 - 01.2000

Store Manager

Frisco Fries
01.1991 - 01.1993

Computer Networking -

VCC

Photography -

Langara College

Computer Programming -

Dawson College

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