Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mohammad Daniyal

Ajax,Canada

Summary

Motivated professional with over six years of safe driving experience and a strong background in customer service and problem-solving. Proven ability to build relationships, communicate effectively, and provide exceptional service. Dedicated to contributing to a safer driving community and enhancing the driving skills of individuals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Frozen and Dairy Associate

Walmart
04.2023 - Current
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Finance and Accounts Associate

Sunshine Motors
04.2021 - 11.2022
  • Successfully executed diverse financial and accounting responsibilities, including bookkeeping, payroll administration, and financial reporting
  • Provided exceptional customer service, interfacing with clients and proactively addressing inquiries to ensure customer satisfaction
  • Demonstrated strong leadership skills by occasionally managing the workshop operations and collaborating with technicians to guarantee optimal performance
  • Conducted comprehensive financial analysis to support informed business decisions and presented valuable recommendations for operational improvements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Technical Customer Service Associate

Amazon Web Services
06.2020 - 12.2020
  • Provided technical support to AWS customers, responding to inquiries via phone, email, and chat and delivering effective solutions to resolve technical issues
  • Expertly troubleshot technical problems and effectively guided customers through resolution processes, resulting in high customer satisfaction
  • Built strong relationships with internal teams to resolve complex customer issues and ensure positive customer outcomes
  • Maintained a thorough understanding of AWS services and kept up-to-date with new features and functionalities, staying ahead of industry trends.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Management Intern

Stanza Living
05.2019 - 06.2019
  • Assisted in the expansion of Stanza Living's operations to Bangalore through tasks such as sales and marketing, vendor collaboration, and student requirements surveys
  • Conducted surveys, collaborated with local vendors, and provided insights and recommendations to enhance business operations and cater to student needs
  • Contributed to the success of Stanza Living by providing valuable insights and recommendations based on survey findings.
  • Developed relationships with wide range of employees, customers and vendors.

Education

Post-Degree Certificate - Business Analysis

Seneca College
08.2023

Bachelor of Commerce - Marketing And HR

Christ University
Bengaluru, India
06.2020

Skills

  • Correspondence Writing
  • Handling Confidential Materials
  • Client Rapport-Building
  • Compliance Software
  • Customer Satisfaction
  • Financial Recordkeeping
  • Financial Compliance
  • Microsoft Office

Certification

Accounting and Bookkeeping Financial Calculation and Analysis Precision and Accuracy Relationship Building Time Management Creative Problem Solving Attention to Detail Customer Relations Personal Bookkeeping Critical Thinking Microsoft Office Sunshine Motors Amroha, India,April 2021 - November 2022 Amazon Web Services Bengaluru, India,July 2020 - December 2020 Stanza Living Bengaluru, India,April 2019 - May 2019

Timeline

Frozen and Dairy Associate

Walmart
04.2023 - Current

Finance and Accounts Associate

Sunshine Motors
04.2021 - 11.2022

Technical Customer Service Associate

Amazon Web Services
06.2020 - 12.2020

Management Intern

Stanza Living
05.2019 - 06.2019

Post-Degree Certificate - Business Analysis

Seneca College

Bachelor of Commerce - Marketing And HR

Christ University

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Mohammad Daniyal