Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mohammad Azeem Khan

Montreal,QC

Summary

Reliable and adaptable professional with a background in customer service, technical support, and retail operations. Experienced in handling daily administrative tasks such as record keeping, payment processing, and call management. Known for maintaining accuracy under pressure, keeping workspaces organized, and providing respectful and efficient service to customers and colleagues.

Overview

3
3
years of professional experience

Work History

Sales Associate

7 Eleven
Kamloops, Canada
09.2023 - 07.2025
  • Supported daily store operations including cash handling, payment processing, and shift reporting.
  • Maintained accurate records of sales and transactions.

Process Expert

Provana
Noida, India
03.2023 - 07.2023
  • Acted as a mediator between field agents and car loan defaulters, facilitating clear communication and resolution of payment issues.
  • Handled sensitive customer cases with discretion, ensuring compliance with company policies and regulations.

Technical Advisor

Concentrix
Gurgaon, India
04.2022 - 01.2023
  • Assisted U.S.-based clients of Xfinity Home Services with troubleshooting and service-related inquiries.
  • Delivered customer service support by answering and redirecting chats, resolving issues in a professional manner.
  • Documented customer interactions, created service reports, and maintained accurate case records.

Education

Post Baccalaureate Diploma - Applied Data Science

Thompson Rivers University
04.2025

Skills

  • Effective communication
  • Problem solving
  • Calm under pressure
  • Multitasking Capability
  • MS office
  • Upselling and cross selling

Languages

  • English, Advanced
  • French, Beginner
  • Hindi, Fluent

References

Douglas Whitefield, Manager (7 Eleven), +1-2506826802

Timeline

Sales Associate

7 Eleven
09.2023 - 07.2025

Process Expert

Provana
03.2023 - 07.2023

Technical Advisor

Concentrix
04.2022 - 01.2023

Post Baccalaureate Diploma - Applied Data Science

Thompson Rivers University

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