Mohamed Masakim Abdul Cader
East York,ON
Summary
Dynamic courier with extensive experience at Uber Canada, excelling in route planning and customer service. Proven ability to enhance delivery efficiency and satisfaction through effective communication and meticulous package handling. Skilled in optimizing routes, reducing fuel consumption, and ensuring safe transportation of goods. Committed to maintaining high service standards and timely deliveries.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Courier
Uber Canada
06.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Courier Assistant
TVS Cargo
07.2022 - 05.2023
- Developed strong relationships with carriers and vendors, negotiating favorable contracts for cost-effective shipping solutions.
- Managed complex projects involving multiple stakeholders, effectively balancing competing priorities for successful outcomes.
- Enhanced customer satisfaction by addressing and resolving any issues or concerns related to cargo shipments in a timely manner.
- Tracked orders and notified customers of status or potential delays.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
Courier
Uber/Door Dash
01.2021 - 05.2022
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
Education
High School Diploma -
International Business System
Bambalapitiya, Sri Lanka.08-1998
GED -
Hameed Al Husseinie College
Huseniya Street, Colombo-11. Sri Lanka08-1994
English Typing
YMMA
Maligawatta, Colombo10, Sri Lanka.03-1991
Skills
- Package handling
- Route planning
- Time management
- Customer service
- Effective communication
- Document management
Languages
Hindi
Limited Working
Tamil
Professional Working
Sinhala
Full Professional
Arabic
Professional Working
Certification
- First Aid Certification - American Heart Association.
- Microsoft Office Specialist (MOS) Certification
- Ontario Driver's License
Recognized as Best Operator of the Month
Recognized as " Best Operator of The Month" July 1995.
For consistently exceeding productivity benchmarks, maintaining 99.97% data accuracy, and streamlining workflows to support organizational efficiency.
Timeline
Courier
Uber Canada
06.2023 - Current
Courier Assistant
TVS Cargo
07.2022 - 05.2023
Courier
Uber/Door Dash
01.2021 - 05.2022
High School Diploma -
International Business System
GED -
Hameed Al Husseinie College
English Typing
YMMA
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