Mohamed Ragheb
Charlottetown
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successful multitasking. Committed to fostering and maintaining professional relationships to drive business results and increase profitability. Adept at leveraging expertise in customer service to enhance the overall customer experience and ensure satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Atlantic Superstore
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Responded to customer requests for products, services, and company information
Warehouse Associate
Discounter's
09.2023 - 12.2023
- Efficiently handled warehouse tasks, including receiving, storing, and distributing products
- Maintained inventory accuracy through regular cycle counts and inventory audits
- Safely lifted and moved heavy items up to 50lbs on a regular basis
- Ensured a clean and organized warehouse environment
- Assisted in training new employees on warehouse procedures and safety protocols
Customer Service Representative
Alex Bank
02.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Education
BBA - Entrepreneurship
University of Prince Edward Island
Charlottetown, PE04-2025
Skills
- Reliable Work Commitment
- Customer Service
- Cleaning and sanitizing
- Physical Stamina and Safety
- Punctuality
- Time Management
- Efficient cleaning
- Team Collaboration
- Warehouse Operations
- Flexible Schedule Availability
- Inventory Management
Languages
English
Timeline
Customer Service Cashier
Atlantic Superstore
04.2024 - Current
Warehouse Associate
Discounter's
09.2023 - 12.2023
Customer Service Representative
Alex Bank
02.2021 - 12.2022
BBA - Entrepreneurship
University of Prince Edward Island
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