Mohamed Osman Mohamed
Halifax,NS
Summary
Proven Customer Service Specialist, adept in problem-solving and critical thinking, significantly enhanced loyalty and sales at Drop and Wash. Excelled in high-pressure situations, demonstrating exceptional computer proficiency and active listening skills. Mastered Microsoft Excel, contributing to a seamless customer experience. Achieved notable customer satisfaction rates by implementing innovative service solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Drop and Wash
11.2021 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Guest Service Representative
Desaru Hospitality
01.2018 - 12.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at front desk.
Education
High School Diploma -
Tabaarak
Mogadishu12.2016
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Computer Proficiency
- Microsoft Excel
Languages
English
Professional Working
Malay
Limited Working
Certification
- Microsoft Excel
- Google Docs
- Nova Scotia Best
- WHIMS
- First Aid and CPR
- Food Safety Program
Volunteer Experience
Cashier and self check out ambassador at Shoppers Drug Mart
Timeline
Customer Service Representative
Drop and Wash
11.2021 - 06.2023
Guest Service Representative
Desaru Hospitality
01.2018 - 12.2019
High School Diploma -
Tabaarak
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