MOHAMED KHALAF
MONTREAL
Summary
Accomplished writer and project manager, offering 15+ years participating in development of strategies to grow volume and profitability of businesses in growing markets. Multi-talented with skill in receiving complex international orders. Good analytic skills to compile data for presentations and decision making.
Overview
21
21
years of professional experience
Work History
Editor and Marketing Associate
Blinkcomag.com
06.2022 - Current
- Assisted in launch of Blincko Inc’s publication, blinkcomag.com, a luxury lifestyle magazine focusing mainly on travel, luxury automobiles, exceptional architecture and residences, artwork, and more
- Prepared, rewrote and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
Customer Service (Retention & Basic Tech Support)
Bell Canada
11.2016 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to identify opportunities for process improvements and increased efficiency.
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
Editor-in-Chief and Production Manager
B&M Media FZLLC
11.2003 - 04.2012
- Managed the creative and day to day business operations of a boutique media company which published 3 car magazines
- Responsibilities included managing employees, meeting clients and advertisers on a regular basis, creative writing, and a minimum of 3 test-driven car reviews per month
- Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
- Established editorial direction and publication policies and procedures and monitored and maintained functional consistency.
Education
Bachelor's Degree - Arts and Science - Major Political Science
Concordia University
Montreal, QC08.2003
Skills
- Microsoft Office and Apple Suite of productivity programs
- Team Goals
- Active Listening
- Client Satisfaction
- Team Oversight
- Customer Interaction
- Business Development and Planning
Timeline
Editor and Marketing Associate
Blinkcomag.com
06.2022 - Current
Customer Service (Retention & Basic Tech Support)
Bell Canada
11.2016 - 09.2022
Editor-in-Chief and Production Manager
B&M Media FZLLC
11.2003 - 04.2012
Bachelor's Degree - Arts and Science - Major Political Science
Concordia University
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