Mohamed Ibrahim

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Provided primary customer support to internal and external customers.
• Investigated and resolved customer inquiries and complaints quickly.

Responsible for maintaining plant production requirements and customer production requirements

· Enforcement of complete quality systems and procedures

·Ensure production operators perform quality checks

· Responsible for controlling scrap and rework levels

· Reacts to all tooling problems by means of trouble shooting.

· Ensure continuous Improvement initiatives on shop floor

· Conducts orientation with all new hires or transferred employees

· Responsible for training new hires on the safe and efficient manner to run machinery

· Monitors performance and conducts performance evaluations as required

· Responsible for ensuring employees working in a safe manner, and follows all Health and Safety laws

· Responsible for ensuring good housekeeping is kept up on the plant floor

• Responsibility for shift scheduling including work station assignments/shift rotations, training, vacations, breaks, overtime assignment, back-up for absent Team Members
• Communicating with other Shift Supervisors and Plant Managers
• Responsibility for quality control, adjust as necessary during shift to produce product within specification
• Providing leadership, direction and seek to empower Team Members
• Contributed to employee performance review meetings and disciplinary actions.
• Ensuring all Team Members follow Company Health & Safety standards as well as requirements of the Occupational Health & Safety Act as it applies to the manufacturing sector
• Ensuring all Team Members are trained sufficiently .

Responsible for training new hires on the safe and efficient manner to run machinery

• Provided technical assistance to production team when issues arose.
• Conducted root cause analysis to identify, prioritize and eliminate process losses.

• Communicated with management and team members to resolve obstacles and complete [Type] projects.
• Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
• Adhered to industry safety protocols and enforced team member compliance.

• Made sure that products were produced on time and are of good quality.
• Inspected finished products for quality and adherence to customer specifications.
• Inspected products and machines to maintain quality and efficiency.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Prepared reports and technical documentation of day-to-day production processes.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
• Assisted engineers in developing, building, and testing prototypes and products.
• Mapped process workflows to enhance understanding of procedures.
• Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
• Established and managed trial projects to deploy updated processes.

• Operated machining equipment safely with team of operators.
• Operated multiple machines simultaneously to meet production requirements.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Complied with company safety rule

• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Monitored and tracked dispatch communication systems.
• Assisted in resolving customer complaints and grievances.
• seclude vehicle for maintenance and service

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.
• Developed and maintained logistics workflows, procedures and reports.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Interacted with customers and clients to identify business needs and requirements.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Entered and processed patients' prescriptions into internal system.