Kitara Larson

Acted as the vital link between the customer and the supply chain by managing order fulfillment, tracking shipments, resolving delivery issues, and proactively communicating status updates. With strong communication and problem-solving skills, delivered a smooth customer experience and a coordinated, thriving relationship with internal teams.

• Led initiatives to improve order processing time, driving operational excellence across teams.
• Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
• Played a pivotal role in retaining high-value clientele, consistently delivering exceptional customer service during challenging situations or delays in deliveries.
• Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
• Coordinated cross-functional efforts between departments to resolve complex logistical challenges swiftly and efficiently.
• Led initiatives to revamp outdated processes within the department, driving improvements in overall efficiency and accuracy of operations.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Maintained impeccable records of assigned cases, using data to determine eligibility and prepare reports.
• Identified issues and implemented prompt and successful solutions to eliminate the backlog and maximize workflow.
• Observed positive skills and attributes from personnel to build, improve, and expand skills set.
• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
• Worked independently on long-term projects with state delegates and assisted in external data management.
• Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees.

• Coordinated busy schedule of on-site appointments, location shoots, and personal portraiture.
• Managed sales and customer expectations in a busy studio setting.
• Leveraged packages that would benefit customers and the studio.
• Maintained sales script in quick decision-making moments
• Utilized several appointment booking systems as well as editing software and camera setups.
• Negotiated team work with several other photographers in a time-constrained schedule.