Moha Ahmed
Gatineau
Summary
Dedicated Constable with the Ottawa Police Service seeking a full-time position with the Ministry of Internal Affairs, bringing law enforcement experience, strong investigative skills, and a commitment to public safety and governance.
Experienced Constable with relevant background in law enforcement and public safety. Demonstrated ability to maintain peace, prevent crime, and uphold community standards through proactive patrolling and problem-solving skills. Possess strong communication skills, adept at building relationships and liaising between community members and law enforcement agencies. Previous work has left significant impact by fostering safer environments for citizens of all ages.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
1st Class constable
Ottawa Police Services
Ottawa
11.2020 - Current
- Ensured public safety through proactive patrols
- Conducted initial investigations and engaged with community members to gather information and build trust
- Emergency response
- Crime investigation
- Traffic enforcement
- Executed arrests and detentions to uphold law and order within the community
- Facilitated community engagement initiatives to strengthen relationships and promote safety awareness
- Conflict resolution
- Enforcing laws & bylaws
teacher
Ottawa Islamic School
Ottawa
01.2019 - 11.2020
- Teach Physical Education and Visual Art to elementary and high school students
- Previously Teacher for grade 3 and grade 6 for the fall term of 2019
- Prepare lesson plans and activities for students
- Supervised special duties during school events
- Communicate regularly with parents and guardians about student progress and behavior
Customer Service Manager
Ultimate Currency Exchange
Ottawa
02.2017 - 08.2017
- Handling over 80 different currencies exchanging
- Large transaction transfers and counts
- Customer Service representative
- Balancing day to day transactions for closing reports.
- Provided exceptional customer service to ensure customer satisfaction.
Student Advisor/ Account Manager
Saudi Cultural Bureau
Ottawa
07.2011 - 03.2014
- Student advisor for more than four hundred students
- Provide solutions and guidance in academic matters
- Contact the educational institution on a daily basis regarding student needs
- Expert in the academic programs in Ontario
- Reimbursement assessment for academic tuitions
- Follow up with invoices and progress reporting of the student in a timely manner
- Meet school representatives to discuss and resolve student problems efficiently
Census Enumerator
Statistics Canada Census
Ottawa
05.2011 - 06.2011
- Approached various enumerators to collect statistical information
- Data entry of collected information on a regular basis
- Familiarized with various dwellings within the area of Ottawa
- Assist other districts with workload presented.
- Collected demographic data from households during the national census.
- Conducted interviews to gather information and clarify responses.
- Explained census purposes and procedures to respondents effectively.
- Maintained confidentiality of all collected personal information securely.
- Collaborated with team members to ensure efficient data collection processes.
Auditor
Cartier Place Hotel
Ottawa
10.2009 - 06.2011
- In charge of auditing work for each day and responsible for passing audit results to accounting.
- Handle reviews for all staff transactions and responsible for correcting mistakes.
- Conducted financial audits to ensure compliance with industry standards.
- Reviewed internal controls and recommended improvements for operational efficiency.
- Analyzed financial statements for accuracy and adherence to regulations.
Customer Service Representative
National Money Mart
Ottawa
03.2005 - 10.2009
- Handling large amounts of money
- Experienced with paperwork regarding, taxes, payday loans, foreign exchange and money transfer
- Working over the phone with both collections and customer service
- Experienced in teller service and customer service
- Trained on security restricted areas
- Handling cheques in deposits and clerking.
- Assisted customers with inquiries and transactions in a fast-paced environment.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed financial transactions accurately using company-specific software systems.
Customer Service Representative
Rogers Communications
Ottawa
10.2006 - 11.2007
- Collaborated with customer service team to resolve inquiries and enhance customer experience.
- Supported customer satisfaction initiatives within the department.
- Executed daily tasks with attention to detail and efficiency to meet operational needs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor in Civil Engineer Program - Management
Carleton University
Ottawa, ON 09.2007 - 04.2011
Skills
- Very familiar in dealing with clients from varied ethnic backgrounds
- Demonstrate excellent communication skills oral and written (meetings, letters, emails)
- Prepared reports on student progress as well as student requests letters with informed recommendations to be submitted to the ministry for approval in both Arabic and English
- Customer representative in collection and sales
- Taking the lead to solve students miscommunications with academic institutions after analyzing students challenges
- Lead on audits that needed to be submitted to the Ministry of Higher Education
- Identified potential fraud and assisted in the investigation when necessary
- Chosen for Best student advisor in the area of Toronto
- Able to make judgments and decision making in a timely manner
- Working knowledge of computers and report writing using: Microsoft, Excel, PowerPoint, Web page Design
- Audit work: approving invoices and financial requests such as reimbursement and tuition approvals for different additional programs
- Skilled in searching program details and various material needed to assist students and management in future decision making
- Familiar with different format POS systems (Point of sales)
- Emergency response
- Crime investigation
- Report writing
- Conflict resolution
- Community engagement
- Public safety measures
- Effective communication
- Team collaboration
- Time management
Extracurricular & Volunteer Activities
- Private Sunday Lessons, Ottawa, ON, 2019-05, Present, Teaching Arabic reading and writing and Quran studies to a small group of students and neighbour children on Sundays at Alrahma mosque and Hull Mosque.
- Ottawa Islamic School, Supply Teaching, Short Term, Ottawa, ON, 2017-12, Supply homeroom teaching for grade 3, Prepare lesson plans and activities for student, Supervising special duties when needed.
- Noor Camp Project, 2009-06, 2010-06, Member leader in Noor camp project dedicated to children at risk., To provide children with education in a fun and active environment.
- Glebe Collegiate Institute Student Council, 2002-09, 2003-06, In charge of organizing events such as fundraising and social events for the different school groups and teams, Chosen as a Glebe Collegiate griffin for the most active in the English as a second language program for the year of 2003
Affiliations
- Member of CUSA in Carleton University (September 2008 to April 2011)
- Lead on the event to gather students for educational information sessions.
- Organized fundraising for students in need in other countries.
Timeline
1st Class constable
Ottawa Police Services
11.2020 - Current
teacher
Ottawa Islamic School
01.2019 - 11.2020
Customer Service Manager
Ultimate Currency Exchange
02.2017 - 08.2017
Student Advisor/ Account Manager
Saudi Cultural Bureau
07.2011 - 03.2014
Census Enumerator
Statistics Canada Census
05.2011 - 06.2011
Auditor
Cartier Place Hotel
10.2009 - 06.2011
Bachelor in Civil Engineer Program - Management
Carleton University
09.2007 - 04.2011
Customer Service Representative
Rogers Communications
10.2006 - 11.2007
Customer Service Representative
National Money Mart
03.2005 - 10.2009