Moesha Browne

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

• Welcoming passengers, following full SOPs, conducting full care and control, making sure each and every passenger get throughout the checkpoint safely, followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations, protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
• Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.

• Consult and share how our Crazy Wrap Thing and other all-natural health and wellness products can help enhance and maintain their lifestyle, manage customer auto ship orders and accounts, enroll and train new team members, recommend and guide customers to products that would help best to meet their goals, plan and organize parties, appointments and meetings with potential customers and distributors, correspond and remind customers of special promos and tips, have fun and change lives, maintain scheduling and event calendars, provide services to customers, such as order placement or account information, manage projects or contribute to team work and leadership.
• Stocked shelves and loaded orders to prepare deliveries.
• Re-wrote cold calling scripts with every product change to increase overall sales by Numbers .
• Participated actively in regional distributor meetings to share insights on best practices and learn from peers'' experiences for continuous improvement of own operations.

• PACKAGE HANDLER, assisted in loading delivery trucks with prepared packages, loaded completed orders on pallets according to delivery numbers, tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate, coordinated shipments of local, regional, national, and global nature, used tools, sprayers, and cleaning solutions to disinfect work areas, mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
• Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
• Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
• Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

• Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
• Completed data entry and filing to keep records updated for easy retrieval.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Trained new team members on company procedures, customer service and issue resolution.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Greeting and checking in patients

● Answering phone calls and responding to emails

● Scheduling and confirming appointments

● Maintaining patient records

• Wiped down counters and conveyor belt to remove debris and maintain cleanliness, worked closely with front-end staff to assist customers, inspected items for damage and obtained replacements for customers, welcomed customers and helped determine their orders, processed customer orders and recorded them in the restaurant database, relayed customers' orders to the kitchen staff, ensured all orders are delivered to the customers in a timely manner, accepted cash and returned the correct change, placed food orders in the appropriate bags and boxes, cleaned and arranged eating, service, and kitchen spaces.
• Collaborated with team members to complete orders.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Completed milkshakes and ice cream desserts for customers.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Store manager, operated cash register, collected payments and provided accurate change, completed daily recovery tasks to keep areas clean and neat for maximum productivity, wrapped items and bagged purchases properly to prevent merchandise breakage, maximized sales potential by preparing, storing, rotating, and merchandising products at point-of-sale, inventoried stock and placed new orders to keep supplies within optimal levels for expected demands, maintained professional store appearance by inspecting checkout areas and assisting team members in cleaning, trash removal and other actions.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Defined clear targets and objectives and communicated to other team members.
• Cross-trained existing employees to maximize team agility and performance.

• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems, assisted pharmacist with clearing high volume of prescriptions and responded to customer questions, interpreted and processed medication orders under supervision of pharmacist, received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system, refilled medications offered insight into over-the-counter products and verified insurance benefits.

• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy, counted cash, made change, and stored coupons to keep organized and balanced cash register drawer, monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment, stocked, replenished, and organized inventory to keep store merchandise fresh, handled cash, check, credit, and automatic debit card transactions with 100% accuracy also made bank deposits on behalf of the company.