Summary
Overview
Work History
Education
Skills
Awards and Certifications
References
Timeline
Generic

Moesha Bess

Moncton,NB

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Office Assistant

West Indies Centre for Hotel and Tourism Management
Nassau, Bahamas
09.2019 - 09.2020
  • Executed record filing system to improve document organization and management.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Maintained staff directory and company policy handbook for human resources department.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Sales Representative

Top Brandz Distributors
Guyana, Georgetown
09.2017 - 05.2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Education

Bachelor of Science - Tourism Management, Minor: International Relations

University of The West Indies Mona
Kingston, Jamaica
11.2021

Associate of Arts - Humanities Law

The Bishops High
Georgetown, Guyana
06.2018

High School Diploma -

St. Stanislaus College
Guyana
11.2016

Skills

  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Customer Service and Assistance

Awards and Certifications

  • Best All Rounded Student of St. Stanislaus College 2016
  • Top Student of the Arts/Humanities of St. Stanislaus College 2016
  • Outstanding Academic Performance 2016
  • Award for Public Relations Officer 2018/2019 of Guyana Students Association at UWI
  • Certificate of Participation Guyana School of Etiquette (Workshop)
  • UWI Cave Hill, Faculty of Social Sciences Deans List for high GPA 2018-2020
  • Certificate of Completion of Youth Innovation Courses 2017

References

  • Prof. Andrew Spencer (Jamaica)

Professor & Deputy Executive Director at Mona School of Business and Management, UWI Mona

Contact Info: (876) 277-6447


  • Mr. Kenneth Alleyne (Barbados)

Engineer, UWI Cave Hill Development Department

Contact Info: (246) 243-5581



Timeline

Office Assistant

West Indies Centre for Hotel and Tourism Management
09.2019 - 09.2020

Sales Representative

Top Brandz Distributors
09.2017 - 05.2018

Bachelor of Science - Tourism Management, Minor: International Relations

University of The West Indies Mona

Associate of Arts - Humanities Law

The Bishops High

High School Diploma -

St. Stanislaus College

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Moesha Bess