Sydnee Alexander
Wainfleet
Summary
Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, cleanliness, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
D&D Cutting and Coring
04.2023 - 04.2025
- Helped sort through resumes for seasonal workers (Drivers, Heavy equipment operators, and Laborers)
- Typed up and sent out job offers.
- Health and Safety protocols and handled material for monthly toolbox talks
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Data entry in Cenpoint (entering workers times, adding workers info, going through invoices, Field ticket/work order entry)
- Worked in Samsara (Entered driver's info, fleet info, dealt with trouble shooting login issues)
- Entered payables into Sage accounting program
- Worked through WSIB Excellence program
- Would do odd jobs as needed for the office or for workers on jobsites (such as picking up material, equipment, cheques)
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
Cashier/Cash Office/File Maintenance
Sobeys
08.2022 - 03.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped with weekly and monthly sales cycle tags and sign throughout store.
- Dealt with pick ups and loans for tills throughout the day.
- Was responsible for opening/closing the cash office throughout the week
Service Advisor
Right Choice Auto & Leisure
06.2015 - 08.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards.
- Documented problems and corrective actions to maintain records.
- Trained new personnel regarding company operations, policies and services.
- Dealt with in person, phone call and email customer inquiries, problems and product information.
- Delivered prompt service to prioritize customer needs.
- Completed all task handed to me in a timely manner.
- Responsible for all Licensing/Service Ontario paperwork and maintained customer files.
- Preformed inspections on trailers and RVs including Propane Certifications.
- Maintained relations with parts suppliers for automotive and trailers.
- Banking and petty cash management for retail store and large deposits for the purchase of trailers, motor homes and vehicles.
- Was on the sales staff continually through out.
- Well versed with Microsoft programs.
- Cleaned trailers, motor homes, vehicles and offices. Paid attention to all cleaning details. (wiped down counters/dashboards, mopped floors, vacuumed/shampooed carpets)
- Moved motor homes, helped move trailers with tractor.
Office Manager
TT&J Logistics
01.2018 - 03.2020
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections and deposits and recordkeeping.
- Established workflow processes, monitored daily productivity.
- Operated pump jack inside truck to take pallet collections off of each load.
- Managed drivers route schedule
- Maintained relations with companies whom we were picking up from
- Oversaw quality control and productivity rates to increase pick up and delivery times.
- Worked on all Microsoft programs.
Salesperson
Avondale
10.2014 - 11.2015
- Avondale/Donut Diner/Beer Store/LCBO
- Offered each customer top-notch, personal service and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Helped with sales of products offered in store and serve food for customers on the diner side.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stocked shelves in the coolers for food products and alcohol products.
- Cleaned kitchen and store area. (swept, vacuumed and mopped)
Education
General Arts
Niagara College
Welland, ONHigh School Diploma -
Niagara Christian Collegiate
06.2014
Skills
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Performance Goals
- Data Entry and Maintenance
- Team Collaboration
- Excellent Communication
- Service Recommendation
- Customer Service
- Money Management
- Positive attitude
Certification
- OMVIC Certification
- RV2 Certification (would need updated)
- WHMIS
- V&H Awareness
- Health and Safety worker awareness
- AODA Training
- Joint Health & Safety part 1&2
Volunteering
- Pitch 'N' Praise- Was in change of a couple of sound boards for different events, helped out with lighting stages, helped build large event stage and deconstruct it and helped out with the clean up crew (youth event, 2 years)
- Library- Helped stock shelves with returned books, Checked out customers and helped with clean up at the end of the day (elementary school library, 4 years)
References
Available Upon Request
Timeline
Office Assistant
D&D Cutting and Coring
04.2023 - 04.2025
Cashier/Cash Office/File Maintenance
Sobeys
08.2022 - 03.2023
Office Manager
TT&J Logistics
01.2018 - 03.2020
Service Advisor
Right Choice Auto & Leisure
06.2015 - 08.2022
Salesperson
Avondale
10.2014 - 11.2015
High School Diploma -
Niagara Christian Collegiate
General Arts
Niagara College
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