Moeen Qazi
Summary
10 years of experience in retail, customer service, financial services, insurance, legal, and administrative roles across various industries. Additionally, my education at the University of Waterloo in the Bachelor of Arts program and Paralegal Diploma at Trios College provide me with professional tools to succeed in various work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Marshalls/Home Sense
02.2025 - Current
- Create a positive internal and external customer experience
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
- Partnering with Management on Associate training needs to increase effectiveness
- Ensuring adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
Intake Specialist
Ontario Ticket Defenders Legal Inc
03.2024 - 11.2024
- Client intake meetings in office and by phone
- Following up with potential clients after intake
- Organizing client intake documents
- Telephone backup
- Data entry into client database
- Scheduling appointments
- Administrative duties
Customer Service Representative
Enova Power
09.2023 - 01.2024
- Accurately completed account changes based on customer requests and consistent with Enova processes
- Responded to customer inquiries in a professional and timely manner using various mediums
- Acted as an ambassador for Enova to proactively promote programs and initiatives
- Greeted and directed customers and contractors while visiting Enova offices
- Properly and accurately processed customer payments
- Performed general administrative duties and ensure all reception area activities are completed
Guest Services/Server
Kinkaku Izakaya
09.2023 - 12.2023
- Greeted guests warmly and escorted them to their tables.
- Presented menus and answered questions about menu items, specials, and beverages.
- Made recommendations based on guests' preferences.
- Took food and drink orders accurately and relay them to the kitchen/bar.
- Served food and beverages promptly and professionally.
- Checked on guests regularly to ensure satisfaction.
- Addressed any customer concerns or complaints and escalated when necessary.
Customer Service Representative
Electrical Safety Authority
05.2021 - 10.2021
- Maximized customer experience by managing inbound calls skillfully while demonstrating quality and efficiency
- Processed inspection requests
- Processed payments where necessary
- Updated permits (notifications), including shortages where necessary
- Ensured confidentiality by protecting personal information
- Collaborated with team and other departments to ensure efficiency and customer experience
- Achieved or exceeded KPIs related to quality, efficiency and adherence
Education
Bachelor of Arts - Arts
University of Waterloo
Waterloo, ONParalegal Diploma - Paralegal
Trios College
Kitchener02-2024
High School Diploma -
Marc Garneau Colegiatte Institute
Toronto, ON06-2014
Skills
- Customer service
- Client intake
- Data entry
- Administrative support
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Pashto
Native or Bilingual
Timeline
Customer Service Representative
Marshalls/Home Sense
02.2025 - Current
Intake Specialist
Ontario Ticket Defenders Legal Inc
03.2024 - 11.2024
Customer Service Representative
Enova Power
09.2023 - 01.2024
Guest Services/Server
Kinkaku Izakaya
09.2023 - 12.2023
Customer Service Representative
Electrical Safety Authority
05.2021 - 10.2021
Bachelor of Arts - Arts
University of Waterloo
Paralegal Diploma - Paralegal
Trios College
High School Diploma -
Marc Garneau Colegiatte Institute
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