Shanna Monique Romo
Los Angeles,CA
Summary
Dedicated and passionate job seeker with exceptional organizational skills, ready to contribute effectively in an entry-level case management position. Committed to supporting team efforts and advancing company objectives. Eager to leverage a strong work ethic and enthusiasm for helping others in a dynamic environment. Proven ability to adapt quickly and thrive in fast-paced settings, ensuring optimal outcomes for clients and the organization.
Overview
10
10
years of professional experience
Work History
Case Specialist
Child Care Resource Center
Chatsworth, CA
03.2023 - Current
- Oversaw management of 100+ child care cases for families in Los Angeles County region
- Facilitated communication with families through email, phone calls, and in-person meetings to ensure understanding of recertification requirements.
- Conducted comprehensive reviews of submitted documents to ensure adherence to state regulations.
- Participated in staff meetings to enhance knowledge of training protocols for case manager positions.
- Maintained comprehensive knowledge of CalSAWS, CARE program and different operating systems, networking technologies, and software applications
- Ensured compliance with regulations and confidentiality requirements through meticulous documentation of all cases.
- Streamlined case management processes by maintaining accurate documentation and utilizing up-to-date technology tools.
- Promoted a positive work environment by providing support and guidance to colleagues in navigating complex cases.
- Reviewed caseload of 70-100 for child care services to perform outcomes monitoring and variance analysis.
Supervisor, Security
Bud Technology
California City, CA
10.2019 - 01.2023
- Managed security protocols and personnel for small family-owned grow farm to protect assets and maintain operational integrity.
- Monitored surveillance systems to enhance safety and security measures within the facility.
- Implemented lockup procedures to secure the premises during non-operating hours
- Coordinated incoming customer orders, providing comprehensive product information and pricing to enhance customer experience.
- Organized and dispatched orders to optimize delivery efficiency and meet the 2-hour delivery target.
- Monitored and enforced compliance with state and federal regulations governing cannabis non-storefront operations.
- Coordinated interactions among drivers, clients, and warehouse teams to improve workflow and enhance service delivery.
- Managed inventory levels to ensure optimal stock availability and reduce discrepancies.
Dispatcher/Customer Service
Whole Greens California
California City, CA
06.2019 - 05.2021
- Managed customer inquiries by answering calls and providing assistance with product information and order placements.
- Managed driver assignments and provided clear route instructions to ensure timely delivery of goods.
- Managed driver scheduling to enhance operational efficiency and punctuality by directing 8 company vehicles
- Oversaw timely completion of all deliveries within one-hour deadlines.
- Worked closely with team to consistently meet and maintain established company standards and goals.
- Enhanced team performance by actively participating in staff meetings. Streamlined the training and onboarding of new dispatch employees, improving overall operational efficiency.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
Price Accuracy Coordinator
Rite Aid
California City, CA
01.2016 - 05.2019
- Conducted regular audits of store pricing to uphold accuracy and support overall operational efficiency.
- Verified and maintained accurate pricing for items featured in weekly ad sales.
- Analyzed stock levels through monthly inventory audits to support effective inventory management.
- Implemented procedures aimed at minimizing shrinkage to enhance operational efficiency.
- Coordinated vendor check-ins and verified delivery of store products for operational efficiency.
- Facilitated collaboration among team members to ensure a well-organized store environment.
- Collaborated with cross-functional departments, including marketing and project management, to innovate and develop new initiatives, products, and services.
Education
GED -
Iowa Adult School
Council Bluffs, CA09.2003
Skills
- Case documentation
- Relationship building
- Case management tracking
- Data entry and analysis
- Complaint handling
- Appointment scheduling
Languages
Spanish
Limited Working
Timeline
Case Specialist
Child Care Resource Center
03.2023 - Current
Supervisor, Security
Bud Technology
10.2019 - 01.2023
Dispatcher/Customer Service
Whole Greens California
06.2019 - 05.2021
Price Accuracy Coordinator
Rite Aid
01.2016 - 05.2019
GED -
Iowa Adult School