Lidia Serrano
Child Care Resource Center
Palmdale
5
years of professional experience
Knowledgeable case specialist with strong background in case management. Proven ability to handle complex cases and deliver timely resolutions. Demonstrated expertise in client communication and problem-solving.
Work History
Case Specialist
9 Months- Facilitated case management processes to ensure timely service delivery for families in need.
- Conducted assessments to identify client needs and recommend appropriate resources or services.
- Developed and maintained comprehensive resource databases to support child care providers and families.
- Collaborated with community organizations to enhance service accessibility and outreach initiatives.
Customer Service Specialist
1 Year 10 Months- Screened phone calls and routed callers to appropriate parties, ensuring efficient communication flow.
- Welcomed and guided visitors to the appropriate departments.
- Organized, opened, and sorted mail and documents received from parents and providers. Entered all documents into the CSC Database log and date stamped them.
- Delivered exceptional customer support, resolving inquiries and issues efficiently.
- Facilitated communication between clients and providers, ensuring clarity and satisfaction.
General Warehouse
8 Months- Prepared and weighed packages for shipping
- Printed shipping labels and postage for timely dispatch
- Conducted inspections of incoming goods for damage
- Delivered products according to invoice specifications
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Staffing Coordinator
2 Years 4 Months- Assessed staffing needs and crafted a targeted staffing strategy to align with organizational goals
- Ensured that all staffing decisions complied with company policies and regulatory standards.
- Facilitated employee recruitment, onboarding, and performance evaluations to enhance team capabilities
- Communicated scheduling issues and job vacancies to management for timely resolution.
- Coordinated with payroll to verify staff details and working hours
Patient Care Specialist
11 Months- Facilitated patient admission and registration process to ensure smooth entry into care.
- Ensured patient comfort and safety during treatments and procedures
- Assisted in the development and implementation of care plans.
- Educated patients and supported families in understanding treatment plans and resources.
- Maintained accurate patient records and charting
- Contributed to development and implementation of care plans to enhance patient outcomes.
- Supported sales team by managing customer inquiries and providing product information
Education
Certificate - Medical Office Administrative Assistant
High School Diploma
Skills
Resource Coordination
Case Documentation
Progress monitoring
Microsoft Office applications Proficient
Resource coordination
Data Entry
Microsoft Office applications Proficient
Scheduling Management
Customer Service
Timeline
Case Specialist
Child Care Resource Center
11.2025 - CurrentRead More
Customer Service Specialist
Child Care Resource Center
01.2024 - 11.2025Read More
General Warehouse
Advantage Media Services
01.2023 - 09.2023Read More
Patient Care Specialist
Stanton Optical
09.2021 - 08.2022Read More
Staffing Coordinator
Labor Finders
05.2021 - 09.2023Read More
Learn for Life
High School Diploma
Read More
Charter College
Certificate from Medical Office Administrative Assistant
Read More