Mo Slaibi
Montréal,Canada
Summary
Dynamic Business Development Manager with a proven track record at Global Payments, excelling in B2B sales and account management. Skilled in negotiation and fostering client relationships, I consistently drive revenue growth and enhance customer satisfaction through strategic insights and effective communication. Passionate about delivering exceptional results and leading high-performing teams.
Overview
10
10
years of professional experience
Work History
Dealer Business Development Manager
Global Payments ( Heartland POS )
Saint-Lambert, Quebec
01.2023 - Current
- Tracked sales data over time in order to analyze patterns of customer purchases.
- Communicated effectively with other departments within the dealership in order to coordinate activities related to sales transactions.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Developed strategies to increase revenue from existing accounts.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Presented product features and advantages to potential customers during sales meetings.
- Established strong relationships with decision-makers and influencers within client organizations.
- Solicited feedback from customers on their experience with products or services.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided technical support to customers when needed.
- Negotiated contracts with clients to maximize revenue potential.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Senior Sales Manager
Sekure Merchant Solutions
Montréal, Canada
11.2020 - 01.2023
- Managing a sales team to consistently achieve growth and hit sales targets
- Developing a sales team through motivation, counseling and product knowledge education
- Applying different approaches to changing work demands and to meet sales challenges
- Meeting and exceeding KPIs through lead conversions and prospecting activities
- Following best practices when using CRM and other tools to manage sales cycle
- Holding daily check-ins with team members to set objectives and monitor progress
- Planning and directing staffing, training and performance evaluations to develop and control sales and service programs
Senior Account Executive
Sekure Merchant Solutions
Montréal, Canada
12.2019 - 11.2020
- Developed comprehensive presentations outlining products and services features and benefits.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Monitored customer feedback to identify areas of improvement in products and services.
- Analyzed competitor activity to develop competitive pricing models for potential clients.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Established relationships with key customers and industry partners to maximize profitability.
- Maintained up-to-date knowledge of industry trends, competition and regulations.
- Developed and implemented sales strategies to increase profits and expand market share.
Business Owner
Mila
Montréal, Canada
02.2017 - 09.2019
- Cultivated productive relationships with clients to increase profits and expand customer base
- Planned, managed and directed daily operations to increase revenue and reduce costs
- Identified new ideas, products that improved customer satisfaction
- Built strong relationships with customers through positive attitude and attentive response
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Efficient sales transactions
- Handled complaints, provided appropriate solutions and alternatives, and followed up to ensure resolution
- Monitored social media and online sources for industry trends
Sales and Business Development Manager
Sportszone
Montréal, Canada
01.2015 - 02.2017
- Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Prepared budgets and approved budget expenditures
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Determined price schedules and discount rates
- Reviewed operational records and reports to project sales and determine profitability
- Considered statistics and expenditures to assess marketing potential of new and existing store locations
- Resolved customer complaints regarding sales and service
- Monitored costs, competition and supply and demand to establish and adjust selling prices
Education
Bachelor of Arts - Business Administration
London Metropolitan University
London09.1999
DCS / DEC - Btec HNC
The City College
London08.1996
High School Diploma -
Eastwood College
London06.1995
Skills
- MS Office
- SalesForce
- Sales
- Account Management
- Customer Service
- Business Development
- Sales Management
- Management
- CRM Software
- B2B Sales
- Negotiation
- Team Management
- Cold Calling
- Software Troubleshooting
- Underwriting
- Leadership
- Communication skills
Languages
- English, Fluent
- French, Fluent
- Arabic, Fluent
Timeline
Dealer Business Development Manager
Global Payments ( Heartland POS )
01.2023 - Current
Senior Sales Manager
Sekure Merchant Solutions
11.2020 - 01.2023
Senior Account Executive
Sekure Merchant Solutions
12.2019 - 11.2020
Business Owner
Mila
02.2017 - 09.2019
Sales and Business Development Manager
Sportszone
01.2015 - 02.2017
Bachelor of Arts - Business Administration
London Metropolitan University
DCS / DEC - Btec HNC
The City College
High School Diploma -
Eastwood College