Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Agencies
Timeline
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M. (Lena) Barreto

Mississauga,ON

Summary

Community Manager at RBC Royal Bank with a proven track record in enhancing customer satisfaction and engagement. Expert in operational risk and compliance, successfully led cross-functional teams to implement impactful initiatives, driving service improvements and fostering strong client relationships. Skilled in project management and problem resolution, I thrive in delivering results.

Overview

36
36
years of professional experience

Work History

Community Manager

RBC Royal Bank
Toronto, ON
02.1988 - 07.2024
  • Fostered community engagement through organizing events and initiatives to enhance market share..
  • Developed and implemented routines and practices to improve customer relationships and financial advice.
  • Led cross-functional teams in delivering strong financial advice, enhancing services and customer satisfaction.
  • Analyzed client feedback to identify trends, leading to improvements in service delivery and client satisfaction.

Education

Certificate in Business - Business Economics

George Brown College
Toronto
01-2001

Financial Planning Diploma - Finance And Banking

Institute of Canadian Bankers
Toronto, ON
06.2003

Skills

  • Community engagement
  • Impact and Influence
  • Operational Risk Expert
  • Compliance and Audit
  • Recruitment and Training
  • Problem Resolution
  • Business Planning
  • Project Management

Accomplishments

  • Achieved superior market results through effectively coaching and training team to deliver best in class advice and service.
  • Winner of RBC Community Leader Award 2021
  • RBC Community Spirit Award 2012
  • Queens Diamond Jubilee 2012
  • Professional Excellence Award 2012
  • Winner of RBC Top Performer 1994,2011

Volunteer Agencies

Portuguese Cultural Centre of Mississauga - Public Relations Director 2003-2006, 2014-2021

Federation of Portuguese Business and Professionals - Board Chair 2007, Board Member 2006,2008

Luso Canadian Charitable Society, Vice -Chair 2007-2018

Abrigo Centre - Board Member 2018, Board Chair 2019-2026

Timeline

Community Manager

RBC Royal Bank
02.1988 - 07.2024

Certificate in Business - Business Economics

George Brown College

Financial Planning Diploma - Finance And Banking

Institute of Canadian Bankers
M. (Lena) Barreto