MJ Louis De Mesa
Calgary,AB
Summary
Accomplished in enhancing customer experiences through diligent service at Sushi&Kitchen, I excel in relationship management and hospitality service expertise. Leveraging in-depth product knowledge and a strong work ethic, I've significantly contributed to team efficiency and guest satisfaction, embodying professional appearance and guest engagement without compromising service quality. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Sushi&Kitchen
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Life Insurance Agent
Greatway Financial
09.2023 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Costumer Service Associate
Tim Hortons
09.2020 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Boba Barista
BigJBoba
06.2022 - 09.2022
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Food Service Worker
Subway
10.2020 - 03.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Dr. E. P. Scarlett High School
Calgary, AB06.2023
Skills
- In-depth product knowledge
- Building Relationships
- Client Service
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- High-volume dining
- Dining area maintenance
- Relationship Management
- Cash Handling
Languages
English
Timeline
Life Insurance Agent
Greatway Financial
09.2023 - Current
Server
Sushi&Kitchen
01.2023 - 05.2023
Boba Barista
BigJBoba
06.2022 - 09.2022
Food Service Worker
Subway
10.2020 - 03.2021
Costumer Service Associate
Tim Hortons
09.2020 - 01.2023
High School Diploma -
Dr. E. P. Scarlett High School
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