Kamelle Vincent
East York
Summary
Experienced customer service specialist with a solid work ethic and exceptional problem-solving capabilities gained at FedEx. Demonstrated success in improving customer satisfaction through strategic conflict management and upselling initiatives. Acknowledged for fostering collaboration and ensuring high-quality transaction processes, leading to enhanced customer loyalty and retention.
Overview
5
5
years of professional experience
Work History
Counter Server
FedEx
09.2022 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
Customer Service Representative
Total Debt Recovery
07.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Associate of Applied Science - Social Services
Centennial College
Scarborough04.2014
Skills
- Collaborative teamwork
- Clear communication skills
- Dedicated work ethic
- Sanitation and cleaning
- Client-focused approach
- Payment collection processes
- Exceptional customer service
- In-depth product knowledge
- Resourceful problem-solver
- Sales expertise and strategy
- Promotional product skills
- Upselling strategies and techniques
- Transaction management in sales
- Assistance for customers
- Multitasking efficiency
- Resolution of inquiries and issues
- Conflict management abilities
- Analytical problem-solving skills
- Reliable and dependable worker
Languages
English
Full Professional
Timeline
Counter Server
FedEx
09.2022 - Current
Customer Service Representative
Total Debt Recovery
07.2020 - 09.2022
Associate of Applied Science - Social Services
Centennial College
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