MIZANUR RAHMAN
Vancouver,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
3
3
Certificates
1
1
Language
Work History
SHIFT MANAGER
PIZZA HUT
09.2023 - Current
- Managing financial controls, operations, people development, customer service and compliance
- Maintaining and ordering inventory and supplies
- Cash handling, reconciling cash and daily paperwork
- Maintaining a safe and clean environment to ensure one hundred percent customer satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
OMNI Customer Fulfillment
Walmart
05.2022 - 08.2022
- Implemented proactive communication strategies to keep customers informed of order statuses and potential delays.
- Analyzed performance metrics to identify areas for improvement within the Customer Fulfillment department.
- Expedited order processing times by implementing a more efficient system for tracking shipments.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
DIGITAL MARKETING EXECUTIVE
D SMART UNIFORM SOLUTION
03.2021 - 11.2021
- Actively assisted in the development of the overall digital marketing strategy
- Implemented digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email marketing)
- Manage the creation of relevant and engaging digital content for publishing onto various digital platforms
- Conduct research on market trends, brand's audiences and competitors, and end-to-end consumer journey to drive engagements and conversions.
- Fostered a culture of continuous learning within the team by providing training resources, encouraging skill development, and sharing industry best practices.
- Enhanced brand awareness through the creation of compelling social media content and daily management of company profiles.
RESEARCH & DEVELOPMENT (INTERNSHIP)
AKIJ FOOD & BEVERAGE LIMITED
10.2018 - 01.2019
- Data collection for new and existing products research
- Products blind test, research, and making report
- Focus group discussion.
Education
Master of Business Administration -
University of Canada West
Vancouver, BCBachelor of Business Administration - undefined
Daffodil International University
Skills
Inventory Managementundefined
Certification
Digital Marketing Essentials
Timeline
SHIFT MANAGER
PIZZA HUT
09.2023 - Current
OMNI Customer Fulfillment
Walmart
05.2022 - 08.2022
DIGITAL MARKETING EXECUTIVE
D SMART UNIFORM SOLUTION
03.2021 - 11.2021
RESEARCH & DEVELOPMENT (INTERNSHIP)
AKIJ FOOD & BEVERAGE LIMITED
10.2018 - 01.2019
Master of Business Administration -
University of Canada West
Bachelor of Business Administration - undefined
Daffodil International University