MIZANUR RAHMAN
Vancouver,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
3
3
Certificates
1
1
Language
Work History
SHIFT MANAGER
PIZZA HUT
09.2023 - Current
- Managing financial controls, operations, people development, customer service and compliance
- Maintaining and ordering inventory and supplies
- Cash handling, reconciling cash and daily paperwork
- Maintaining a safe and clean environment to ensure one hundred percent customer satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
OMNI Customer Fulfillment
Walmart
05.2022 - 08.2022
- Implemented proactive communication strategies to keep customers informed of order statuses and potential delays.
- Analyzed performance metrics to identify areas for improvement within the Customer Fulfillment department.
- Expedited order processing times by implementing a more efficient system for tracking shipments.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
DIGITAL MARKETING EXECUTIVE
D SMART UNIFORM SOLUTION
03.2021 - 11.2021
- Actively assisted in the development of the overall digital marketing strategy
- Implemented digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email marketing)
- Manage the creation of relevant and engaging digital content for publishing onto various digital platforms
- Conduct research on market trends, brand's audiences and competitors, and end-to-end consumer journey to drive engagements and conversions.
- Fostered a culture of continuous learning within the team by providing training resources, encouraging skill development, and sharing industry best practices.
- Enhanced brand awareness through the creation of compelling social media content and daily management of company profiles.
RESEARCH & DEVELOPMENT (INTERNSHIP)
AKIJ FOOD & BEVERAGE LIMITED
10.2018 - 01.2019
- Data collection for new and existing products research
- Products blind test, research, and making report
- Focus group discussion.
Education
Master of Business Administration -
University of Canada West
Vancouver, BCBachelor of Business Administration - undefined
Daffodil International University
Skills
Inventory ManagementWebsite DevelopmentGoogle AnalyticsE-Commerce
Customer relationship management (CRM)
Search Engine MarketingSocial Media MarketingSafety Compliance
Team Development
Team Management
Staff Development
Quality Assurance
Operations Management
Certification
Digital Marketing Essentials
Timeline
SHIFT MANAGER
PIZZA HUT
09.2023 - Current
OMNI Customer Fulfillment
Walmart
05.2022 - 08.2022
DIGITAL MARKETING EXECUTIVE
D SMART UNIFORM SOLUTION
03.2021 - 11.2021
RESEARCH & DEVELOPMENT (INTERNSHIP)
AKIJ FOOD & BEVERAGE LIMITED
10.2018 - 01.2019
Master of Business Administration -
University of Canada West
Bachelor of Business Administration - undefined
Daffodil International University