Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Languages
Quote
Timeline
BusinessAnalyst
Mithun Roy

Mithun Roy

Sales Associates / Cashier
Burnaby,BC

Summary

Motivated and reliable customer service professional with over 3 years of experience in retail, food service, and administrative support. Skilled in cash handling, complaint resolution, and maintaining clean, organized workspaces. Recognized for adaptability, problem-solving, and a positive attitude in fast-paced environments. Proven ability to manage multiple priorities, support team goals, and deliver high-quality service. Strong communication and collaboration skills with a commitment to continuous

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Nesters Market
Burnaby, Canada
06.2023 - 12.2024

• Greeted customers, answered product questions, and ensured a welcoming store environment.

• Assisted customers with product selection and provided helpful recommendations.

• Handled payments, returns, and exchanges accurately using the cash register.

• Resolved customer complaints quickly and professionally to maintain satisfaction.

• Maintained inventory levels and organized stock displays to improve shopping flow.

Physics Teacher's Assistant

MHT Tutorial
Dhaka, Bangladesh
03.2019 - 10.2022

• Assisted in preparing and organizing physics lab experiments to support hands-on learning.

• Supported the lead teacher with classroom management, lesson delivery, and group discussions.

• Guided students through problem-solving exercises and clarified complex concepts during tutoring sessions.

• Graded assignments, recorded grades, and returned work on time to meet academic deadlines.

• Helped prepare teaching materials, collected assignments, and completed administrative tasks.

• Collaborated with faculty to create a supportive and engaging learning environment.

Visa Processing Office

Chancellor
Dhaka, Bangladesh
01.2018 - 12.2021

• Maintained detailed records of client interactions, application decisions, and outcomes.

• Provided translation services during interviews to assist applicants facing language barriers.

• Reviewed visa applications for accuracy and compliance with immigration regulations.

• Collaborated with government agencies to verify information and resolve discrepancies.

• Provided guidance to applicants on visa requirements and the application process.

• Processed and digitized visa applications using internal software systems.

Education

Bachelor of Science - Environmental Management

Simon Fraser University
Burnaby
2025.Jan - Current

Associate of Arts - Arts And Social Sciences

Fraser International College
Burnaby
05.2021 - 12.2024

Skills

Customer Service Excellence

Cash Handling & Register Operation

Cleaning and Sanitizing

Time Management

Team Collaboration

Attention to Detail

Order Taking

Patience and Empathy

Written and Verbal Communication

Reliability and Punctuality

Professionalism and Courtesy

Work Ethic and Integrity

Awards

Armwrestling Achievements

• District Champion – India

• State Champion – British Columbia

• Multiple-time Armwrestling Champion across Burnaby, Canada

Soccer Achievements

• 6× Team Champion – India

• 3× Best Defender Award Recipient

Volunteer Experience

  • As Co-Director of the Rotary Club in Dhaka from January 2018 to December 2020, I led a team of over 10 volunteers to organize community service projects and local engagement initiatives. I collaborated with board members to develop strategic plans, improve operations, and promote membership growth. I also facilitated training workshops to build leadership skills and enhance teamwork. To support project efficiency, I used modern tools such as cloud platforms and mobile apps to streamline communication and workflows.
  • At Simon Fraser University, I serve as an Event Coordinator for the Bangladesh Students Alliance (BSA). In this role, I support the planning and coordination of events that promote cultural traditions, diversity, and student involvement. I work with other student leaders to manage logistics, market events, and create inclusive experiences that celebrate the Bangladeshi community on campus.

Languages

  • Bengali, Native
  • English, Fluent
  • Hindi, Fluent

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Type

Part Time

Work Location

On-SiteRemoteHybrid

Timeline

Bachelor of Science - Environmental Management

Simon Fraser University
2025.Jan - Current

Sales Associate

Nesters Market
06.2023 - 12.2024

Associate of Arts - Arts And Social Sciences

Fraser International College
05.2021 - 12.2024

Physics Teacher's Assistant

MHT Tutorial
03.2019 - 10.2022

Visa Processing Office

Chancellor
01.2018 - 12.2021
Mithun RoySales Associates / Cashier