MITHUN MATHEW
Nanaimo
Summary
Dependable and motivated employee eager to enhance skills and make a valuable contribution to company success. Recognized for hard work, ethical behavior, and attention to detail. Strong in customer service, time management, and trend tracking. Proficient troubleshooter and problem solver. Exceptional verbal and written communicator with a successful record of building positive relationships and exceeding goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Avaso Technology Solutions
09.2024 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Technician
MicroServe Technologies
07.2024 - 10.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
System Administrator
Microhard Pvt Lmd
02.2014 - 02.2017
- Supported users with training, technical assistance and network improvements
- Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs
- Prevented data loss with regular backups and sound disaster recovery processes
- Configured and deployed core and peripheral system devices
- Resolved connectivity and performance issues in collaboration with team members
- Supported users with training, technical assistance, and network improvements
- Corrected hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs
Education
Diploma - Cyber Security Analyst
Mohawk Collage
06.2023
Diploma - IT
NTTF
06.2014
Skills
- Network Administration
- Hardware Troubleshooting
- Technical Support
- Device Configuration
- Help Desk Software
- Remote support
- Disaster Recovery
- Security Analysis
Languages
English
Full Professional
Certification
MCSE
Timeline
IT Support Specialist
Avaso Technology Solutions
09.2024 - Current
IT Technician
MicroServe Technologies
07.2024 - 10.2024
System Administrator
Microhard Pvt Lmd
02.2014 - 02.2017
Diploma - Cyber Security Analyst
Mohawk Collage
Diploma - IT
NTTF
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