MITHUN MADURAPPERUMA
Delta,BC
Summary
Highly motivated and determined student studying to become a Commercial Pilot in aviation industry. I’m self-employed online Business owner (Clothing accessories and aviation products ) Currently studying at Pacific Professional Flight Centre to complete Commercial Pilot License (CPL). Studied at Royal College, Colombo 07, Sri lanka up to Advance levels. Represented the school in various sports mainly air force cadeting and Boxing.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Dialog
Colombo 02, Western
01.2024 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Created and maintained a positive work environment for customers and colleagues alike.
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints quickly and professionally.
- Identified opportunities to improve the customer experience through feedback analysis.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Self-Employed
Dim'z Store
Colombo 06, Western
04.2017 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Created and maintained a positive work environment for customers and colleagues alike.
- Answered incoming calls, emails, and chats in a timely manner.
Self-Employed
Alpha Aviation Zone
Colombo 6, Western
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Mentor
Ceylon Motivational Group (CMG)
Colombo 5, Western
01.2022 - 01.2024
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
Education
Some College (No Degree) - Business Management
Seagies Campus
Colombo, Sri LankaCommercial Pilot Licence - Aviation
Lakwin Flight Academy
Ratmalana Airport, Colombo, Sri Lanka01-2022
Airline Transport Pilot Licence - Aviation
Lakwin Flight Academy
Ratmalana Airport, Colombo, Sri Lanka01-2020
Private Pilot Licence - Aviation
Lakwin Flight Academy
Ratmalana Airport, Colombo, Sri Lanka01-2020
Student Pilot Licence - Aviation
Millennium Flight Academy
Ratmalana Airport, Colombo, Sri Lanka01-2016
Skills
- Public Speaking
- Flexible and Adaptable
- Relationship Building
- Communication
- Leadership
- Customer Relations
- Dependable and Responsible
- Decision-Making
- Critical Thinking
- Task Prioritization
- Clerical Support
Timeline
Customer Experience Associate
Dialog
01.2024 - 03.2024
Self-Employed
Alpha Aviation Zone
10.2023 - Current
Mentor
Ceylon Motivational Group (CMG)
01.2022 - 01.2024
Self-Employed
Dim'z Store
04.2017 - Current
Some College (No Degree) - Business Management
Seagies Campus
Commercial Pilot Licence - Aviation
Lakwin Flight Academy
Airline Transport Pilot Licence - Aviation
Lakwin Flight Academy
Private Pilot Licence - Aviation
Lakwin Flight Academy
Student Pilot Licence - Aviation
Millennium Flight Academy
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