Ting Cheung Cheung Hui (Trevor)
Burnaby,BC
Summary
With my experience in these company helping clients and customer, also my extroversion personality. I can bring value to Scotiabank as a customer experience associate.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Bank
Burnaby, British Columbia
09.2023 - Current
- Proactively identified needs and provided tailored solutions.
- Surpassed referral targets by delivering informed recommendations, exceeded goal by 300% for consecutive quarters
- Identified opportunities to improve the customer experience through feedback analysis.
Volunteer Lead - Special Event Coordinator
HKCBA Vancouver Chapter
06.2022 - Current
- Ensured all corporate events are running smoothly by coordinating attendees, answering members' queries, and assisted the Administrative Manager to manage the flow of the events
- Every two months we would have networking events for our members, we need to help with the logistics solve any concerns that our members have
Cashier
Thirstea Beverages Ltd
06.2022 - 10.2022
- Accepted cash and credit card payments, issued receipts and provided change
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
Office Associate
Guardforce Limited
01.2020 - 01.2021
- Company Overview: Hong Kong
- Assisted the Director of Operations to manage and record cash-flow for company's clients
- Responsibilities include cash counting, record tracing, cash inflow and outflow audit, and QA for new machine and equipment
- This job experience further enhanced my skill on office administration, and cash management
- Hong Kong
Education
Bachelor of Communication - Minor in Business
Simon Fraser University
Burnaby, BCSkills
- Cantonese
- Canadian English
- Mandarin
- Willing to help others
- Easy to connect with others
- Event Organization & Management
- Administration
- Presenting
- Microsoft Office
- Google Software
- Project Leadership
- Coaching
- Public Speaking
Volunteer Experience
Volunteer Lead - Special Event Coordinator, HKCBA Vancouver Chapter, 06/01/22, Current, Ensured all corporate events are running smoothly by coordinating attendees, answering members' queries, and assisted the Administrative Manager to manage the flow of the events., Every two months we would have networking events for our members, we need to help with the logistics solve any concerns that our members have.
Timeline
Customer Experience Associate
TD Bank
09.2023 - Current
Volunteer Lead - Special Event Coordinator
HKCBA Vancouver Chapter
06.2022 - Current
Cashier
Thirstea Beverages Ltd
06.2022 - 10.2022
Office Associate
Guardforce Limited
01.2020 - 01.2021
Bachelor of Communication - Minor in Business
Simon Fraser University
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