Mitesh Thacker
Toronto,ON
Summary
Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
Work History
General Manager
Hotel Prince Residency
Bhuj, India
10.2013 - 08.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
Hotel Supervisor
Hotel Prince Residency
Bhuj, India
04.2010 - 09.2013
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Supervised team of 26 front desk agents and helped to resolve issues arising during shifts.
Housekeeping Manager
Hotel Prince Residency
Bhuj, India
11.2008 - 03.2010
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Directed team of 14 personnel in busy hotel with 30 rooms.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Receptionist Manager
Hotel Prince Residency
Bhuj, India
03.2006 - 10.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Analyzed company data entry systems, resulting in 22% increase in system-wide efficiency in 3 months.
Personal Banking Associate
HDFC Bank
Bhuj, India
07.2004 - 04.2006
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
Education
Master Of Hotel Management -
Ahmedabad Insitute of Management
Ahmedabad 04.2008
JB Thacker Commerce College
Bachelor Of Commerce04.2006
Skills
- Originality and Creativity
- Management Training
- Department Oversight
- Administrative Management
Timeline
General Manager
Hotel Prince Residency
10.2013 - 08.2022
Hotel Supervisor
Hotel Prince Residency
04.2010 - 09.2013
Housekeeping Manager
Hotel Prince Residency
11.2008 - 03.2010
Receptionist Manager
Hotel Prince Residency
03.2006 - 10.2008
Personal Banking Associate
HDFC Bank
07.2004 - 04.2006
Master Of Hotel Management -
Ahmedabad Insitute of Management
JB Thacker Commerce College
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