Mitchell Marsman
Halifax,Canada
Summary
Service-oriented professional with solid background in analyzing and improving service delivery. Skilled in identifying inefficiencies and implementing effective solutions. Highly collaborative team player focused on achieving results and adaptable to changing needs.
Overview
18
18
years of professional experience
Work History
Service Analyst
Department of Education and Early Childhood Development, Business Support Center
06.2024 - Current
- Supports Clients with password resets and navigating system issues they could be facing that day
- "e.g." clients Employee self-service accounts may not have the correct roles assigned to view certain information in the system
- Service Analyst ensures those correct roles are in place for the client
- Assist clients with troubleshooting issues with SAP and work with IBM to get a solution
- Master data creation and maintenance for clients
- "e.g." Vendor creation or updating vendor information in the system
- Supports BSC team in managing the shared inbox and ensuring that workflow is identified for each team member
- Maintains ticket queues and assigns tickets to the correct team member
Clerk 3 (a)-(b)
Department of Education and Early Childhood Development, Stats & Data Management Division
10.2016 - Current
- Providing support to the team by collecting and verifying both student data (Power School) and teacher data (CEDAR) for student enrolment, class size reporting, days taught and claimed project, courses taught
- Responsible for the monitoring the Stats and Data Management main line as well as the PowerSchool matters (PSM) support line by providing great customers service with both users in the schools and Regional Centre’s for Education as well as with the department and public
Administrative Assistant
NorthEnd Parent Resource Centre
08.2014 - 10.2016
- As the GateKeeper of the centre provided support for walk-ins and telephone inquiries
- Managed the Executive Director 's monthly calendar
- Responsible for taking and typing the minutes and provided copies to Executive Director, staff and the NorthEnd Parent Resource Centre Board Members
- Day to Day responsibilities were sending and receiving faxes, e-mails and providing detail information to public
Instock /Receiver Associate
Walmart Canada Inc.
08.2011 - 08.2013
- Loading and unloading the trailer and responsible for the stock in the warehouse
- Responsible for replenishing the stock front
Customer Service Representative
Register.com
09.2010 - 12.2010
- Responsibilities for selling URL 's names
- Providing customer support in Web Design
Stockroom Associate/Cashier
Sear Parts & Service
11.2010 - 07.2010
Sales Associate
NYS Kiosk
10.2007 - 09.2009
Education
Business Analyst Course -
Dalhousie University
Halifax, NS01.2025
Operational & Service Excellence Better Business Process Improvement Ambassador - Lean Six Sigma Yellow Belt trained
Microsoft Excel Level 2 course - undefined
Global Knowledge
Adult Learning Program - undefined
NSCC
Johnston Raymond Safety On The Move - Industrial Trucks Course
High School Diploma -
Queen Elizabeth High School
Halifax, NS06.2006
Skills
- Experience and Knowledge of CEDAR, Cognos, Microsoft Office, Power School and SAP
- Excellent Data Entry Skills
- Experience working, h sales & customer service
- Experience working with various computer software (Microsoft word, excel, PowerPoint, Access, and Cognos)
- Understands concepts of teamwork and leadership
- Experience in warehouse work
Languages
English
Timeline
Service Analyst
Department of Education and Early Childhood Development, Business Support Center
06.2024 - Current
Clerk 3 (a)-(b)
Department of Education and Early Childhood Development, Stats & Data Management Division
10.2016 - Current
Administrative Assistant
NorthEnd Parent Resource Centre
08.2014 - 10.2016
Instock /Receiver Associate
Walmart Canada Inc.
08.2011 - 08.2013
Stockroom Associate/Cashier
Sear Parts & Service
11.2010 - 07.2010
Customer Service Representative
Register.com
09.2010 - 12.2010
Sales Associate
NYS Kiosk
10.2007 - 09.2009
Operational & Service Excellence Better Business Process Improvement Ambassador - Lean Six Sigma Yellow Belt trained
Microsoft Excel Level 2 course - undefined
Global Knowledge
Adult Learning Program - undefined
NSCC
Johnston Raymond Safety On The Move - Industrial Trucks Course
Business Analyst Course -
Dalhousie University
High School Diploma -
Queen Elizabeth High School
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