Azharuddin Mohammed
London,Ontario
Summary
Highly motivated and customer-focused professional seeking the position of Customer Experience Associate at TD Canada Trust. Offering a strong understanding of financial services, exceptional communication skills, and a commitment to delivering outstanding customer experiences. Creating visually impactful reports and dashboards using tools like Tableau, Power BI, or MS Excel. Examining records, conducting research, and documenting findings. Ensuring accuracy, consistency, and reliability of data through data cleaning and validation. Familiarity with tools such as R or Python for statistical analysis. Proficiency in pivot tables, data modeling, and formulas using Microsoft Excel Strong problem-solving and critical-thinking abilities. Excellent attention to detail and accuracy. Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Data Analyst
Neha Electricals
06.2019 - 06.2020
- Collecting, Development, analyzing, and interpreting complex data sets using statistical methods and tools.
Account Health Support
Amazon
06.2020 - 08.2021
- Provided clear vision to sellers on Amazon policies and guidelines, resulting in a reduction in policy violations
- Resolved many account issues and fraud cases, resulting in a decrease in seller complaints and negative feedback
- Taking decisions based on the metrics of the supplier
- Power to Suspend, Block, Block MFN the supplier account
- Communicated with Account health support and Seller Support department concerning supplier plan of Action
- Assisted the team in coordinating and resolving Seller Performance issues
- Collaborated with cross-functional teams like SPS, TRMS, and Customer Support to improve seller experience and reduce policy violations, increasing seller satisfaction ratings
- Trained and mentored 17 new Account Health Specialists, resulting in a 12% decrease in training time and an increase in team productivity.
Inventory Coordinator
Peavey
06.2022 - 12.2022
- Reported to the Purchasing Manager and assisted with all aspects of supply chain management, including inventory control, cost-efficiency quotations, innovation, purchase orders, and shipment arrangements
- Maintained frequent communication with customer service, logistics, clients, and suppliers to ensure the timely delivery of products
- Handled orders with low or no stock by offering alternative products and writing stockouts to customers
- Participated in cross-functional projects to improve supply chain processes
- Managed adjustments for cycle count and year-end inventory reporting
- Maintained weekly PO database verification, relational database reports and Web forms, submitted by suppliers and communicated with suppliers when products were delayed helping expedite shipments.
Sales Representative
Primus-Costco
10.2021 - 06.2022
- Helped customers design suitable internet and home phone plans that fit their needs and budgets
- Provided recommendations to customers with internet-related queries and solutions to resolve their technical issues and the status of their plan
- Provided exceptional customer service and consistently received positive feedback from customers
- Growth in monthly sales targets by 20% by utilizing effective sales techniques
- Maintained product knowledge and kept up to date with changes in plans and promotions
- Collaborative team work to achieve sales goals, entrepreneurial spirit and provided training to new sales representatives and set bars for leadership
- Maintained accurate and organized records of customer interactions and sales activities
- Trained new sales representatives in product knowledge, application, and sales techniques at Costco.
Amazon Dispatcher
Ace Final Mile
05.2022 - Current
- Coordinated the delivery schedule for a team of 22 drivers, ensuring timely and efficient deliveries to customers
- Utilized dispatching software to track deliveries, update orders, and communicate with drivers
- Responded to customer inquiries and complaints in a timely and professional manner, improving customer satisfaction ratings and customer compliance
- Collaboration with warehouse team members to optimize delivery processes and reduce errors, and strategic improvements, resulting in a decrease in order returns
- Trained new dispatchers on software system developments and dispatching procedures.
Education
Bachelor of Science - Electrical And Electronics Engineering
Methodist College of Engineering And Technology
Master of Science - Supply Chain Management - Logistics, Electrical And Electronics Engineering
Fanshawe College
London, ON05.2023
Skills
- Tools: SQL, Python, Tableau, Power BI, SAP, SPSS, SAS Excel, MS Office, MS Access, PowerPoint, Oracle SQL Developer 211
- WMS (Warehouse Management System)
- BI Tools: Microsoft Power BI, Cognos 8, Micro Strategy, Business Objects, Microsoft SQL Server Reporting Services, Tableau, and Web Focus
- Great problem-solving skills and Critical thinking
- Attention to detail and high organization with quality assurance
- Ability to work fast under tight deadlines and handle multiple tasks simultaneously
- Excellent communication skills (oral, written, and presentation) and the ability to build relationships
- Self-starter and the ability to work independently as well as as part of a team
- Proficient in financial reporting, ad-hoc analysis, financial Modeling, and system testing
- Analytical and problem-solving ability
- Financial planning and accounting
- Cost management and understanding of forecasting, BOM structures
- Experience with inventory analysis and business reports
- Administrative and Office Experience
- Amazon Workspaces
- Amazon Web Services (AWS) CloudFormation
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Inventory Coordinator
Peavey
06.2022 - 12.2022
Amazon Dispatcher
Ace Final Mile
05.2022 - Current
Sales Representative
Primus-Costco
10.2021 - 06.2022
Account Health Support
Amazon
06.2020 - 08.2021
Quality Data Analyst
Neha Electricals
06.2019 - 06.2020
Bachelor of Science - Electrical And Electronics Engineering
Methodist College of Engineering And Technology
Master of Science - Supply Chain Management - Logistics, Electrical And Electronics Engineering
Fanshawe College
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