Mitchell Grant
Mississauga,Canada
Summary
Highly motivated and compassionate professional with a strong passion for helping people and delivering exceptional customer service. Demonstrates excellent communication and critical thinking skills, thriving in high-pressure situations and effectively managing emergencies with calm and confidence. Proven ability to work collaboratively as a valuable team member while also stepping up as a proactive leader when needed. Adept at problem-solving and maintaining a positive, solution-focused attitude to ensure optimal outcomes. Committed to fostering supportive environments and contributing meaningfully to the success of both customers and colleagues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Municipal Law Enforcement Officer - Parking
City of Mississauga
Mississauga, ON, Canada
06.2023 - 07.2025
- Enforces non-moving traffic violations throughout Mississauga in accordance with City by-laws (Traffic, Fire Route and Accessible) through the issuance of penalty notices.
- Respond to complaints received from residents, Council members and staff related to parking infractions and regulations ensuring maximum effectiveness in conflict resolution.
- Delivered high-quality service to members of the community.
- Assist other Parking Enforcement Officers with inquiries to meet service demands within established timelines; escalate unresolved matters requiring management's attention and/or other stakeholder involvement; educate and provide information to members of the public and staff concerning the traffic by-laws and policies for the City.
- Direct and co-ordinate the removal of vehicles by the City's towing contractors in accordance with the traffic by-laws and the City's contract.
- Prepare and submit occurrence reports to supervisory staff and where necessary provide situational awareness in response to Councillor or public inquiries.
- Responsible for the proper care and/or control of vehicle, computer equipment, uniform and other issued equipment in accordance with corporate policies and departmental standards.
- Make arrests under the trespass to property act if necessary.
- Attend court for major incidents if required by police.
- Ensure caution signage/cones, etc. in place in the event of dangerous situation (i.e. spills, etc.)
Loss Prevention Associate
Sheraton Centre Toronto Hotel
Toronto, ON, Canada
01.2020 - 06.2023
- Patrol all areas of the property and assist guests with room access.
- Monitor security feeds and conduct daily physical hazard inspections.
- Respond to accidents and assist guests/employees during emergency situations.
- Defuse guest disturbances and escort individuals from the property if necessary.
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
- Complete required shift reports and maintain confidentiality of all loss prevention documents.
- Provide exceptional customer service for hotel guests.
- Serve as a dedicated ambassador for Marriott hotels.
Security Administrator
Celgene Canada Pharmaceutical
Mississauga, ON, Canada
01.2017 - 12.2019
- Greet visitors and answer telephone at front desk.
- Routinely view on-site cameras for activity throughout premises.
- Assist with packaging and shipping items via FedEx, courier paperwork prep. Assistance as required.
- Maintain daily electronic sign-in log, and distribution of guest/temp access cards, submit weekly electronic visitor's log submissions to CS Mgr.
- Member of the Emergency Response Team (EHS & Security).
- On-site to escort/accompany CS Manager/Admin for special projects when third party vendors called in after-hours/weekends and Security presence is required.
- Available for after-hour deliveries, contractors, routine maintenance programs.
- Pick up Canada Post mail from assigned mailbox in complex, and distribute to Admin. Assistance, Stamp outgoing mail and drop off in mailbox upon leaving building daily.
- Sign for all courier deliveries, and deliver immediately to addressee, send courier delivery info. to CorporateServices Admin. for daily log.
- Maintain appearance of lobby, Corporate Services stockroom, copy rooms, and employee kitchens.
Site Supervisor
Securitas Canada/CenturyLink Data Center
Mississauga, ON, Canada
12.2012 - 01.2017
- Managed team of 5 security guards at high-security data center.
- Created new badges for employee's, customers and contractors.
- Monitored lenel alarm system for invalid access, doors forced open and emergency exits opened.
- Oversaw entry and exit of delivery trucks.
- Confirmed access ticket information for data center visitors.
- Monitored CCTV cameras.
- Conducted interior patrols of the building.
- Conducted key and badge inventories.
- Handled fire alarms and medical emergencies.
- Conducted comprehensive 40-hour training sessions for new guards in accordance with site policy.
- Engaged in daily communication with client to ensure clarity on instructions.
- Created site schedules for security personnel.
- Collaborated with corporate security to manage badge access levels and monitor camera footage.
Security Guard
Intelligarde Security
GTA, ON, Canada
10.2008 - 11.2012
- Patrol guard on a 12 hour rotational shift for a three building condo complex.
- Conducted patrols of the property grounds, and interiors of each building.
- Monitored CCTV Cameras.
- Issued trespassing tickets, and made arrests when needed.
- Escorted contractors into suites.
- Responded to fire alarms, medicals, suspicious person calls.
- Worked with site superintendents for any maintenance issues.
- Communicated with property management daily on any issues regarding the condos, guards or residents.
- Worked under Cadillac Fairview in house security, patrolled a 6 tower commercial centre.
- Used two-way radios communicated with dispatch to sign onto sites/off and for emergencies.
- Maintained high standards of customer service while working at various security posts.
Education
Bachelor of Social Science - Criminal Justice
Humber College
Toronto, ON06.2010
High School Diploma - undefined
Western Technical Commercial School
Toronto, ON06.2008
Skills
- Customer Service Excellence
- MS Office Proficiency
- Effective communication
- Critical thinking & problem solving
- Leadership and team management
- Empathy and compassion
- Emergency response and crisis management
- Time management and multiple tasking
- Conflict resolution
- Attention to detail
- Stress management
Certification
- Drivers Licence - G Class
- Security Licence
- First Aid / CPR Level C
Timeline
Municipal Law Enforcement Officer - Parking
City of Mississauga
06.2023 - 07.2025
Loss Prevention Associate
Sheraton Centre Toronto Hotel
01.2020 - 06.2023
Security Administrator
Celgene Canada Pharmaceutical
01.2017 - 12.2019
Site Supervisor
Securitas Canada/CenturyLink Data Center
12.2012 - 01.2017
Security Guard
Intelligarde Security
10.2008 - 11.2012
Bachelor of Social Science - Criminal Justice
Humber College
High School Diploma - undefined
Western Technical Commercial School