Hailey Stead

• Interacted with members of the public in a professional manner to provide assistance or advice regarding municipal bylaws.
• Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
• Coordinated efforts between multiple departments within the municipality in order to resolve disputes quickly and efficiently.
• Maintain detailed records of all activities including reports and electronic notes through Cloudpermit software.
• Participated in regular meetings with senior management personnel to discuss current issues related to law enforcement activities.
• Enforced parking restrictions, issuing citations when necessary.
• Investigated complaints from the public regarding noise, pet control, zoning, and other violations.
• Attended sites in response to complaints regarding Property Standards concerns.

While Working with the Town of Huntsville I exhibited the following:

• Ensured individuals were following Municipal Laws revolving around parking and traffic control.
• Issued Part 2 tickets when by laws were violated in accordance to Municipal By Law standards.
• Responded to complaints regarding Municipal By-Laws Including but not limited to; Day time burning, noise complaints and dogs running at large.
• Answered questions regarding proper protocols and procedures in accordance to Municipal guidelines.
• Provided assistance with proper signage and educating the public at events such as Pet Fest and the Iron Man triathlon.
• Acted as a secondary person to attend calls of varying nature.

I worked at Jayne's Cottages from May through November for the years of 2020 and 2021

While Working at Jayne's Cottages I exhibited the following:

• Interacting with guests and cottage owners in a polite and courteous manner and ensures the highest level of customer service
• Retrieving packing orders via a software
• Properly assembling orders that were due to be distributed to surrounding cottages
• Conducted inventory and submitted it electronically via a personalized software to ensure system is accurate and current
• Reduced process gaps by training new hires on best practices and protocols.

While Working at Muskoka Zip-line and Aerial Park I exhibited the following:

• Interacting with customers in a polite and proper manner
• Completed a working at heights training course to ensure safety of myself and others
• Geared people up in harness’s and helmets as per proper guidelines and protocol's in place
• Inspected all climbing gear and ensured all equipment is up to standards and meet operational guidelines.
• Explaining safety lines and how they are to be used effectively
• Reassuring customers and guiding them through tough obstacles
• Demonstrated rescues as required

While Working at Tim Horton's I exhibited the following:

• Interacted with customers in a polite and proper manner
• Preparing food and drinks
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Handled money according to company policy.
• Confirmed items picked for orders by keying orders into the computer

-I worked at Santa's Village for the Summers of 2013/14/15

While Working at Santa's Village I exhibited the following:

• Worked hard to learn all required tasks quickly and maximize performance.
• Rotated through series of different stations based on team needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Maintained safety protocols through safe handling of equipment and chemicals.
• Ensured our workplace was in clean and functional condition