Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Gerald Higgins

Baldwin,ON

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment..

Seasoned Municipal Law Enforcement Officer with 20 years of experience in municipal and OSPCA enforcement, over 15 years of supervisory experience in a union environment. Extensive knowledge of municipal and provincial laws, Extensive background dealing with escalated complaints and high profile investigations . Clean driving record, MLEO certification.

Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges and career advancement opportunities.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Municipal Law Enforcement Officer

Town Of Georgina
06.2022 - Current
    • Enforced parking regulations for increased public safety and accessibility in high-traffic areas.
    • Collaborated with other law enforcement agencies to address cross-jurisdictional issues and share relevant information.
    • Issued Part I, II, III, AMPS and warnings for observed code violations and promoting compliance
    • Contributed to a positive work environment by maintaining strong communication with peers and supervisors.
    • Enhanced public understanding of local laws through community outreach events and educational presentations.
    • Improved community safety by patrolling assigned areas and enforcing municipal codes and regulations.
    • Conducted thorough investigations into reported violations, gathering evidence and interviewing witnesses.
    • Facilitated the resolution of disputes between residents related to code enforcement matters through mediation efforts.
    • Delivered exceptional customer service while addressing resident inquiries or complaints about municipal codes promptly and professionally.
    • Utilized clear communication and interpersonal skills to build relationships with citizens.
    • Monitored crowded public areas and events to mitigate risk and promote safety.
    • Trained and mentored summer seasonal employees.

Animal Control Officer

City of Vaughn
06.2022 - 06.2023
  • Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
  • Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
  • Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
  • Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
  • Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
  • Captured domestic and wild animals.
  • Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
  • Attended to calls reporting of animal bites.
  • Demonstrated adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
  • Created and executed a successful POA warrant for 380 prohibited snakes in The City of Vaughn

Acting Rate Supervisor

City of Toronto
09.2020 - 06.2022
    • Resolved public and councillor complaints.
    • Created daily, weekly and monthly schedules using Microsoft Excel.
    • Participated in continuous improvement initiatives and engaged in problem-solving activities to support teamwork.
    • Demonstrated critical thinking to break down problems, evaluate solutions and make decisions.
    • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
    • Addressed customer concerns quickly and escalated major issues to supervisor/manager.
    • Managed daily and weekly enforcement calls.
    • Support and mentor junior Animal Control Officers.
    • Worked closely with Manager and Supervisor to maintain optimum levels of communication to effectively and efficiently complete projects.
    • Developed team communications.
    • Resolved conflicts and negotiated mutually beneficial agreements between parties.
    • Handled enforcement calls within key performance indicators to address public service requests and concerns.
    • Prepared various written communications, reports and documents to facilitate smooth operations.

Animal Control Officer 1

City of Toronto
11.2018 - 09.2020
  • Supervised work of junior Animal Control Officers to keep on task for timely completion.
  • Developed and maintained effective working relationships within tight deadlines and fast-paced atmosphere..
  • Exceeded goals through effective task prioritization and great work ethic.
  • Investigated complex dog bites and high profile investigations.
  • Maintained and managed fleet within department.
  • Maintained and managed employee schedules.
  • Effective verbal, written and de-escalation skills.
  • Participated in Emerging Supervisors program.

Animal Control Officer 2

City Of Toronto
09.2013 - 11.2018
  • Worked with public to understand needs and provide excellent service.
  • Investigated complaints of contraventions to Toronto Municipal Code Chapter 349, Noise Chapter 591 and Dog Owners Liability Act as it relates to dangerous dog breeds and banned breeds.
  • Knowledge of relevant legislation and Provincial Offences Act to interpret and apply to investigations.
  • Issued notices of violation, Part 1 and Part 3 Provincial Offence Notices.
  • Prepared crown briefs and issued summonses to offenders.
  • Updated notes and records in complex computer database (Chameleon).
  • Responded to complaints for sick/injured/nuisance wildlife, stray or injured domestic animals, aggressive dogs at large.
  • Liaised with emergency services and other city departments and assist in handling and impounding animals from various conditions.
  • Communicated effectively with residents ensuring respect, empathy and dignity while maintaining mandated confidentially polices.

Service Supervisor

Chubb Security Services
08.2005 - 09.2013
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.

Peace Officer

Ontario SPCA (Provincial Office)
01.2007 - 07.2012
  • Responsible for protection of life and property, enforcement of laws and ordinances and public service calls.
  • Administered serving warrants, investigating criminal activity and force deployments.
  • Facilitated in special investigations of suspected animal cruelty.
  • Obtained search and seizure warrants.
  • Attended court hearings and liaised with prosecutors.
  • Interviewed numerous times by media which resulted in published articles.

Service Supervisor

ADT Security Systems
09.1998 - 08.2005

Skills

  • Comprehensive Investigation Documentation
  • Effective Written Communication
  • Analytical Decision Making
  • Accountable Professional
  • Detail-Oriented Analysis
  • Diversity Awareness
  • Proficient in Microsoft Word and Excel
  • Effective Verbal Communication
  • Advanced Interpersonal Skills
  • Enforcement Environment Expertise
  • Operational Leadership in Law Enforcement

Accomplishments

  • MLEOA Part 1 - Foundations
  • MLEOA Part 2 - Advanced
  • Standard First Aid and CPR "C" + AED
  • WHMIS
  • OHSA and AODA certification
  • Conflict Resolution
  • Self Defense
  • Use of Force and Baton Training
  • Dangerous Animal Handling Techniques

Certification

  • Municipal Law Enforcement Officer Association Certification
  • OHSA Certification

Timeline

Municipal Law Enforcement Officer

Town Of Georgina
06.2022 - Current

Animal Control Officer

City of Vaughn
06.2022 - 06.2023

Acting Rate Supervisor

City of Toronto
09.2020 - 06.2022

Animal Control Officer 1

City of Toronto
11.2018 - 09.2020

Animal Control Officer 2

City Of Toronto
09.2013 - 11.2018

Peace Officer

Ontario SPCA (Provincial Office)
01.2007 - 07.2012

Service Supervisor

Chubb Security Services
08.2005 - 09.2013

Service Supervisor

ADT Security Systems
09.1998 - 08.2005

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Gerald Higgins