Tech Support
Progressive Orthodontic Seminars
Aliso Viejo, CA
02.2020 - 07.2024
- Provided technical support to orthodontic offices by troubleshooting website, software, and user access issues through phone and remote assistance.
- Managed a high volume of customer support requests, diagnosing hardware, software, and system issues while delivering timely resolutions.
- Provided desktop support for doctors and staff, including computer troubleshooting, software assistance, and workflow improvements.
- Collaborated with web developers to identify website issues, test updates, and improve functionality and user experience.