Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mitchell Giranda

CORONA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mail Tech

Advanced Office (Choc Hospital)
Orange, CA
01.2025 - Current
  • Processed and delivered hospital mail, medical documents, and internal correspondence while maintaining HIPAA confidentiality and accuracy.
  • Sorted, routed, and tracked incoming/outgoing mail and packages to support timely department operations.
  • Coordinated with hospital staff and couriers to resolve delivery issues and maintain efficient communication workflows.

Tech Support

Progressive Orthodontic Seminars
Aliso Viejo, CA
02.2020 - 07.2024
  • Provided technical support to orthodontic offices by troubleshooting website, software, and user access issues through phone and remote assistance.
  • Managed a high volume of customer support requests, diagnosing hardware, software, and system issues while delivering timely resolutions.
  • Provided desktop support for doctors and staff, including computer troubleshooting, software assistance, and workflow improvements.
  • Collaborated with web developers to identify website issues, test updates, and improve functionality and user experience.

Tech Support

Telus International
05.2019 - 12.2019
  • Managed 50+ customer support interactions daily, providing accurate troubleshooting, account assistance, and professional service.
  • Assisted customers with FedEx.com technical issues including website navigation, login problems, and account-related concerns.
  • Documented customer issues and routed technical cases to the appropriate teams to support faster resolutions.
  • Maintained quality service in a fast-paced environment while meeting productivity and customer satisfaction goals.

Education

Associate of Arts - Administration And Information Systems

Norco College
Norco, CA
06-2018

Skills

  • Package handling
  • Workplace safety
  • Postal regulations
  • Deadline management
  • Shipping procedures
  • Mail distribution
  • Problem-solving skills
  • Tech support
  • Customer Service
  • Remote & On-Site Support

Certification

CompTIA A+ 03/2019 - 03/2023

Timeline

Mail Tech

Advanced Office (Choc Hospital)
01.2025 - Current

Tech Support

Progressive Orthodontic Seminars
02.2020 - 07.2024

Tech Support

Telus International
05.2019 - 12.2019

Associate of Arts - Administration And Information Systems

Norco College
Mitchell Giranda