Mitchell Burns
Orangeville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Specialist
President's Choice Financial
10.2016 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Responded proactively and positively to rapid change.
Turf Maintenance /Irrigation Worker
TPC Toronto At Osprey Valley
04.2013 - 10.2016
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
Deli Clerk
Metro Grocery
05.2011 - 10.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Westside Secondary School
Orangeville, ON06.2013
Skills
- Data Collection
- Product Knowledge
- Call Management
- Customer Service
Languages
English
Timeline
Customer Service Representative Specialist
President's Choice Financial
10.2016 - Current
Turf Maintenance /Irrigation Worker
TPC Toronto At Osprey Valley
04.2013 - 10.2016
Deli Clerk
Metro Grocery
05.2011 - 10.2016
High School Diploma -
Westside Secondary School
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