RENE SIKA
Winnipeg,MB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Specialist
Gexel Telecom
Winnipeg, MB
10.2021 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Assembly Line Production Worker
Masterbrand cabinets
Winnipeg, MB
05.2021 - 09.2021
- Performed quality checks on products to ensure they met company standards.
- Organized production line equipment and materials for assembly tasks.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Provided assistance in producing wiring components or assemblies.
- Referred to work orders and blueprints to perform work to specifications.
Customer Service Agent, Contract
Randstand
Winnipeg, MB
09.2020 - 04.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Implemented additional services to maintain exceptional client service ratings.
- Leveraged reference tools and conducted trainings to improve customer service.
Personal Home Care Aide
Cameroon Slimmon
Winnipeg, MB
04.2020 - 08.2020
- Provided assistance with activities of daily living, such as bathing, dressing, grooming and toileting.
- Observed changes in client's physical condition or mental status and reported any changes to supervisor or health care professionals immediately.
- Helped patient move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Accompanied client to doctors' offices or on other trips outside home.
- Documented patient status and reported changes in care needs.
Education
Bachelor of Science - Actuarial, Mathematics
University of Manitoba
Winnipeg, MB04.2025
Skills
- Appointment Scheduling
- Report Generation
- Data Entry
- Consultative Sales
- Data Collection
- Complaint Resolution
- Customer Consulting
- Microsoft Office Suite
- Multi-Task Management
Timeline
Customer Service Representative Specialist
Gexel Telecom
10.2021 - Current
Assembly Line Production Worker
Masterbrand cabinets
05.2021 - 09.2021
Customer Service Agent, Contract
Randstand
09.2020 - 04.2021
Personal Home Care Aide
Cameroon Slimmon
04.2020 - 08.2020
Bachelor of Science - Actuarial, Mathematics
University of Manitoba
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