Mitali Chander
Vaughan,ON
Summary
Ambitious, perceptive and resourceful with a potential to perform beyond expectations for the organization and its clients. Demonstrated results with great problem-solving skills and running successful projects and strategies leading to simplifying and streamlining the process – looking forward to doing the same – and help in running the process meticulously.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Sr. Customer Service Specialist
Harris-Stolper International Inc.
09.2021 - Current
- Entered, maintained, and verified customer data in internal systems, ensuring data integrity for reporting and analysis.
- Tracked and analyzed customer service trends to identify recurring issues and escalated insights to management for resolution.
- Conducted quarterly sales and order volume analyses; presented summary reports to management to support strategic planning.
- Processed and scheduled customer orders, ensuring accuracy and timely delivery.
- Collaborated cross-functionally to improve operational workflows, contributing to company-wide process improvement initiatives.
- Created standardized procedures to reduce inconsistencies and trained team members on data entry and reporting best practices.
- Supported automation efforts to streamline customer communication and internal task tracking, improving team efficiency.
- Assisted with ad hoc data collection and reporting tasks to support leadership in decision-making.
- Delivered exceptional client experiences while applying analytical thinking to resolve issues and improve satisfaction.
E-Commerce Coordinator
Closet Spice
11.2020 - 08.2021
- Added, updated and removed product from e-commerce systems.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Established and maintained e-commerce website to promote and sell products.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
Customer Service Specialist
SCI Logistics
10.2018 - 09.2020
- Oversaw and documented all daily outbound shipments from the distribution center to the U.S. and Canada.
- Entered product IDs manually into the system for U.S.-bound shipments to obtain client approval.
- Manifested shipments and generated daily reports to keep both management and clients informed.
- Produced daily productivity reports in Excel for multiple warehouse accounts.
- Prepared detailed and consistent month-end billing reports for three separate client accounts.
- Supervised warehouse floor operations, ensuring production targets were met in a safe and organized environment.
- Resolved shipping and customer-related issues to improve warehouse and dispatch efficiency.
- Ensured accurate export processes for U.S. shipments, including preparation of bills of lading, customs paperwork, and commercial invoices.
- Promoted operational best practices, increasing team productivity and workflow efficiency.
- Trained new staff on warehouse procedures and company services.
Education
Bachelor Of Science - Economics And Finance
University of London
London, UK05-2028
Associate of Applied Science - Chemical Lab Technician
Sheridan College, Applied Sciences
08-2018
Skills
- Data analysis and Reporting
- SOP Documentation
- Process Optimization
- Analytical Problem-solving
- Data entry & Management
- Data Visualization (Excel, Google sheets)
- Basic Financial Reporting
- Spreadsheet Proficiency
Accomplishments
Currently leading Health & Safety initiatives at Harris-Stolper.
Languages
English
Certification
Foundations of Business Analysis - University of Toronto
Leadership in Business Analysis - University of Toronto
Timeline
Sr. Customer Service Specialist
Harris-Stolper International Inc.
09.2021 - Current
E-Commerce Coordinator
Closet Spice
11.2020 - 08.2021
Customer Service Specialist
SCI Logistics
10.2018 - 09.2020
Bachelor Of Science - Economics And Finance
University of London
Associate of Applied Science - Chemical Lab Technician
Sheridan College, Applied Sciences
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