Misty Murphy
Anaheim,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Manager
Apple Inc.
Torrance, CA
07.2024 - Current
- Maintain professional, organized, and safe environment for employees and patrons.
- Promote customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Monitor NPS daily to recognize team members and react to unsatisfactory customer experiences.
- Maximize performance by monitoring daily activities and mentoring team members, through daily one on one coaching's, and feedback.
- Achieve departmental goals by developing and executing strategic plans and performance metrics, KPI's and company category focuses.
- Developed comprehensive product knowledge, enabling tailored solutions for customers' specific needs.
- Collaborate with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Accomplish multiple tasks within established timeframes.
Sales Manager / General Manager (Interim)
Ulta Cosmetics
Glendora, CA
02.2024 - 07.2024
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales / Operations / General Manager
Best Buy Inc
Orange / Los Angeles County, CA
11.2009 - 06.2023
- Managed budget implementations, employee reviews, training, and schedules.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Skills
- Customer engagement
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Operations management
- Performance management
- Sales management
- KPI analysis expertise
- Inventory management
- Recruiting and interviewing
- Cross-functional team management
- Effective communication
- Problem-solving
- Multitasking Abilities
- Managing operations and efficiency
- Employee development
Timeline
Manager
Apple Inc.
07.2024 - Current
Sales Manager / General Manager (Interim)
Ulta Cosmetics
02.2024 - 07.2024
Sales / Operations / General Manager
Best Buy Inc
11.2009 - 06.2023