Misty Cabrera
West Covina
Summary
Dedicated Fine Arts and Entertainment Design student at California State University, Fullerton, with a passion for storytelling, creativity, and customer-focused service. Skilled in creating diverse art portfolios, balancing academic commitments with personal artistic projects, and delivering exceptional customer experiences. Recognized for adaptability, strong communication skills, and a commitment to excellence in both artistic and retail environments. Eager to contribute a unique blend of artistic vision and customer service expertise to a dynamic team.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Blick Art Materials
10.2023 - 01.2025
- Retailer specializing in an extensive range of art materials such as paint, clay, and canvases.
- Maintained a courteous and approachable demeanor to enhance guest satisfaction and foster positive interactions.
- Assisted guests in locating items for their projects by guiding them to the appropriate aisles.
- Assisting guests by providing knowledgable feedback on items and strategies for their projects
- Organized and tidied store by aligning products on shelves.
- Maintaining incoming freight from suppliers by stocking low or empty spaces for merchandise
- Expert in various crafts and art supplies to assist guests effectively.
- Cash register assistance to aid guests in a smooth check out experience for satisfactory transactions
- Answering incoming customer phone calls and inquiries to inform them on inventory and remaining stock
- Ensured a positive experience in a clean, organized environment for team members and guests.
- Created shelf and item labels for accurate pricing and scanning of product throughout the store
- Helped in increasing sales by informing all customers and shoppers of ongoing or future sales and discounts
- Collaborated with sales team to consistently surpass targets.
Merchandising Execution Associate (MEA)
The Home Depot
05.2023 - 10.2023
- Company Overview: Home improvement and hardware retail company
- Stock and merchandise products effectively to enhance customer shopping experience.
- Contributed to visual merchandising, implementing creative ideas for better shopping experience.
- Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer
- Navigating strategies to ensure products are displayed correctly to drive sales
- Constructed displays and fixtures using various hand and power tools.
- Fixing material/signage/brochures in and around the store to ensure easy navigation and improve customer satisfaction
- Working in teams to provide service to multiple departments in the store which requires lifting heavy merchandise and operating lift equipment
- Building strong relationships with store associates in multiple departments and provide superior customer service to increase sales
Customer Service Lead
CSU Fullerton Auxiliary Service Corporation
08.2021 - 04.2023
- Company Overview: University shop stocking textbooks, school supplies & a wide range of CSUF logo apparel & souvenirs
- Supported recruitment and onboarding of employees to meet business objectives.
- Managed consistent volume of 50 customer support calls per business day.
- Built and nurtured partnerships with over 80 large-scale dealers.
- Executed procedures leveraging expertise in sales, website management, and inventory navigation.
- Maintained and organized the procedure of picking, packing, and shipping customer online orders from our website
- Arranged alphabetical and dated customer in-store pickup orders in a neat and easy-to-read system
- Enhanced customer satisfaction by addressing inquiries via phone and email.
- Navigated inventory and placed Special Orders for customers through merchandising suppliers
- Regularly maintained emails with supporting suppliers and customers to provide satisfactory customer service and communication
- Created spreadsheets to log daily tasks while utilizing spreadsheets to record new inventory and merchandise
- Adding and executing new merchandise descriptions, images, and titles to our website for customer consumption
Education
Nogales High School
La Puente, CA06.2021
Associate Of Fine Arts -
Seattle Central Community College
Seattle, WABachelor Of Fine Arts -
California State University, Fullerton
Fullerton, CASkills
- Strong communication skills
- Active listening skills
- Team collaboration
- Leadership skills
- Sales and upselling
- Attention to detail
- Adaptability
- Reliable
- Time Management
- E-commerce skills
- Website management
- Online order management
- Trustworthy
Timeline
Retail Sales Associate
Blick Art Materials
10.2023 - 01.2025
Merchandising Execution Associate (MEA)
The Home Depot
05.2023 - 10.2023
Customer Service Lead
CSU Fullerton Auxiliary Service Corporation
08.2021 - 04.2023
Nogales High School
Associate Of Fine Arts -
Seattle Central Community College
Bachelor Of Fine Arts -
California State University, Fullerton
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