Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosalinda Flores Aragon

San Diego

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at SeaWorld Parks & Resorts. Proven ability to enhance customer satisfaction and boost sales through effective relationship building and multitasking. Experienced in cash register operation and maintaining high food safety standards, ensuring a seamless dining experience.


Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.


Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.


Professional ready to bring high standards and results to role. Proven track record of enhancing operational workflows and boosting team productivity. Known for excellent collaboration and adaptability to evolving requirements. Expert in team management and problem-solving.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

Blowout DVD
09.2012 - 03.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Food Service Worker

SeaWorld Parks & Resorts
04.2018 - 09.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Fostered positive dining atmosphere by offering exceptional customer service.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Increased repeat business with high standards of food quality and service.
  • Conducted daily equipment checks to ensure operational efficiency.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Greeted customers and answered inquiries regarding menu items and specials.

Assistant Supervisor

SeaWorld Parks & Resorts
04.2019 - 09.2019
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Online Sales Associate

Blowout DVD
06.2020 - 09.2021
  • Analyzed online sales data and developed action plans to improve margin, revenue and processes.
  • Improved online sales conversion rates by [Number]% while fostering amazing customer experiences.
  • Replied to information requests through [Software] CRM to foster seamless customer service experience.
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
  • Implemented inventory management system, maintaining accurate stock levels, and minimizing order fulfillment errors.
  • Conducted market research to identify trends, pricing strategies, and potential growth opportunities.

Education

M.D. - Medicine

Universidad Xochicalco
Tijuana, Baja California, MX

Skills

  • Self-motivation and discipline
  • Quick learner
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Working with diverse people
  • Safe food handling
  • Cash register operation
  • Food preparation
  • Food and safety standards
  • Interpersonal skills
  • Efficient food preparation
  • Food storage practices
  • Teamwork
  • Teamwork and collaboration
  • Customer assistance
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Relationship building
  • FLUENT IN ENGLISH, SPANISH, BASIC GERMAN

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary

Timeline

Online Sales Associate

Blowout DVD
06.2020 - 09.2021

Assistant Supervisor

SeaWorld Parks & Resorts
04.2019 - 09.2019

Food Service Worker

SeaWorld Parks & Resorts
04.2018 - 09.2018

Retail Sales Associate

Blowout DVD
09.2012 - 03.2018

M.D. - Medicine

Universidad Xochicalco

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Rosalinda Flores Aragon