MISHAL ZAKA
Brampton
Summary
Detail-oriented Customer Service Specialist with over 10 years of experience working with multiple teams across different industries in Québec and Ontario to reach business goals.
Overview
11
11
years of professional experience
Work History
Sr Bilingual Social Media Specialist
Loblaws Companies
01.2019 - Current
- Engaged with online audience through relevant platforms (Twitter, Facebook, Tiktok and Instagram)
- Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
- Tracked and analyzed social media and online marketing initiatives for multiple brands (Joe Fresh, President's Choice, No Name, PC Express, PC Financial, etc)
- Supervised and updated organization's social media accounts and websites, keeping content exciting and fresh.
Bank Teller
TD Canada Trust
06.2016 - 11.2017
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
Sales Associate
Forever 21
10.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor’s Degree - Sociology
Concordia University
01.2019
Diplôme d’Étude Collégiales -
Dawson College
01.2016
Diplôme d’Étude Secondaires -
École Secondaire Dorval Jean XXIII
01.2013
Skills
- Fluent in written and oral French and English
- Excellent people skills
- Sales goals attainment
Timeline
Sr Bilingual Social Media Specialist
Loblaws Companies
01.2019 - Current
Bank Teller
TD Canada Trust
06.2016 - 11.2017
Sales Associate
Forever 21
10.2013 - 01.2015
Diplôme d’Étude Collégiales -
Dawson College
Diplôme d’Étude Secondaires -
École Secondaire Dorval Jean XXIII
Bachelor’s Degree - Sociology
Concordia University
Similar Profiles
Patricia WilliamsPatricia Williams
Full Time Clerk at Loblaws CompaniesFull Time Clerk at Loblaws Companies
Gertrude MurphyGertrude Murphy
Project Manager at Loblaws CompaniesProject Manager at Loblaws Companies
SAHIL SAHIL null
Uniformed Asset Protection Personnel at Loblaws CompaniesUniformed Asset Protection Personnel at Loblaws Companies
Rajvinder KaurRajvinder Kaur
Long Term Care Aide at Tender Nursing CareLong Term Care Aide at Tender Nursing Care
Manpreet KaurManpreet Kaur
RPN at Schlegel VillagesRPN at Schlegel Villages