Misan Shodimu
Surrey,BC
Summary
Motivated Dental Receptionist with experience handling all front desk responsibilities with care. Detail-oriented in chart preparation and following established protocols for records retention and security. Committed to supporting the ultimate patient experience by ensuring smooth and accurate financial transactions and easy scheduling.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Guildford Town Centre Dental
Surrey, BC
01.2024 - Current
- Successfully coordinated over 500 patient appointments monthly, ensuring minimal scheduling conflicts and enhanced patient workflow.
- Verified insurance details and processed over 200 claims monthly, reducing errors by 15% and speeding up reimbursement times.
- Handled financial transactions with 100% accuracy, contributing to a 20% increase in patient satisfaction related to billing processes.
- Decreased patient wait times by 25% through efficient greeting and check-in procedures, enhancing overall patient experience.
Sales Associate
La Vie En Rose
Langley, BC
09.2023 - 12.2023
- Recommended alternative display merchandise styles to management, which were implemented and resulted in 20% improvement in sales
- Improved customer satisfaction by 30% through accurate and helpful guidance on sizing, accessories, and merchandise care, resulting in increased repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Dental Office Administrator
All Smiles Dental Clinic
01.2022 - 08.2023
- Managed patient records and bills for this fast-paced dental clinic with over 100 patients per week.
- Collaborated with dental assistants and hygienists to ensure seamless patient flow.
- Increased billing accuracy through meticulous review of insurance claims and verification of patient information.
- Increased office efficiency by 25% through comprehensive training and effective supervision of new administrative staff.
Dental Receptionist
Bio Dental Clinic
Lagos, Nigeria
08.2020 - 12.2021
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Decreased average patient wait times by 25% through prompt and efficient greeting and check-in procedures, enhancing overall patient experience.
- Increased new patient referrals by 20% through exceptional customer service, fostering trust and satisfaction among existing clients.
- Achieved a 20% reduction in no-show rates by implementing effective reminder systems and follow-up procedures.
Dental Receptionist
Robert’s Dental Clinic
Lagos, Nigeria
11.2019 - 07.2020
- Effectively managed all front desk tasks and procedures to ensure proper office flow.
- Acted as liaison between dentists, hygienists, and patients.
- Managed over 50 customer calls per day and increased sales by 20%
Education
Master Of Arts In Leadership (Healthcare) -
Trinity Western University
Langley, BC04.2025
Bachelor of Dental Surgery (BDS) - Dentistry
College Of Medicine, University of Lagos
Lagos, Nigeria 10.2019
Skills
- Multitasking ability and time management
- Excellent Verbal and written communication
- Patient schedule management
- Phone and email etiquette
- Insurance billing
- Invoice preparation
- Customer service
- Microsoft Office and Excel Proficiency
- Electronic Dental Record (EDR)
References
Available on request
Timeline
Dental Receptionist
Guildford Town Centre Dental
01.2024 - Current
Sales Associate
La Vie En Rose
09.2023 - 12.2023
Dental Office Administrator
All Smiles Dental Clinic
01.2022 - 08.2023
Dental Receptionist
Bio Dental Clinic
08.2020 - 12.2021
Dental Receptionist
Robert’s Dental Clinic
11.2019 - 07.2020
Master Of Arts In Leadership (Healthcare) -
Trinity Western University
Bachelor of Dental Surgery (BDS) - Dentistry
College Of Medicine, University of Lagos
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