Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa O'Krafka

Summary

Dynamic and goal-oriented professional with extensive experience as a Dental Receptionist at Dentistry on Jamieson and General Manager at McDonald's Canada. Proven ability to enhance customer satisfaction through excellent communication and multitasking skills, while ensuring compliance with health standards. Recognized for fostering positive team environments and driving profitability.

Overview

27
27
years of professional experience

Work History

Dental Receptionist

Dentistry on Jamieson
06.2021 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
  • Received and routed laboratory results to correct clinical staff members.

General Manager

McDonald's Canada
04.1998 - 01.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Jacob Hespeler Secondary School
Cambridge, ON
07-2001

Skills

  • Phone and email etiquette
  • Health and safety standards
  • Excellent multitasking capability
  • Punctual and reliable
  • Goal-oriented
  • Friendly and outgoing
  • Excellent time management skills
  • Ability to work unsupervised
  • Ability to work in a fast paced environment

Languages

English
Native or Bilingual

Timeline

Dental Receptionist

Dentistry on Jamieson
06.2021 - Current

General Manager

McDonald's Canada
04.1998 - 01.2021

High School Diploma -

Jacob Hespeler Secondary School

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Melissa O'Krafka