Mirza Drljevic
Burnaby,BC
Summary
- Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
- Highly-qualified Housekeeping Supervisor offering over 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Econolodge Inn And Suites
05.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Supervisor
Hotel Mostar
01.2022 - 12.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping supervisor
Americana Motor Inn
05.2021 - 10.2021
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Diploma - Hospitality Management
Cornerstone International Community College
Vancouver, BC06.2025
Bachelor in Human And Social Issues Studies - Criminal Law And Security Managament
Sveuciliste Mostar
Mostar,Bosnia And Herzegovina02.2023
SIA LVL 3 Certificate - Close Protection
Balkan Security Academy
Novi Sad,Serbia07.2022
Skills
- Daily Facility Operations
- Mentoring
- Vacuuming and Sweeping
- Quality Improvement
- Performance Evaluations
- Daily Progress Reports
- Expense Tracking
Certification
- First response emergency Training - Level 3 RQF
- Novi sad,Serbia,Serbian resuscitation Council,24.06.2022
Additional Information
English-profficient
German-intermidiate
Bosnian-Native
Serbian-Native
Croatian-Native
Timeline
Housekeeping Supervisor
Econolodge Inn And Suites
05.2023 - Current
Housekeeping Supervisor
Hotel Mostar
01.2022 - 12.2022
Housekeeping supervisor
Americana Motor Inn
05.2021 - 10.2021
Diploma - Hospitality Management
Cornerstone International Community College
Bachelor in Human And Social Issues Studies - Criminal Law And Security Managament
Sveuciliste Mostar
SIA LVL 3 Certificate - Close Protection
Balkan Security Academy
- First response emergency Training - Level 3 RQF
- Novi sad,Serbia,Serbian resuscitation Council,24.06.2022
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