Mirsada Berisova
Toronto,Canada
Summary
Results-driven and highly motivated HR professional with extensive experience in administration, recruitment, and customer service. Expert at managing employee data, enhancing HR functions, and fostering effective team communication. Proficient in MS Office Suite and HR systems, committed to delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Human Resources Assistant
Donalda Club
Toronto, Canada
05.2024 - Current
- Spearheaded recruitment efforts, including job postings, resume review, interview coordination, and onboarding, improving the efficiency of the hiring process
- Managed and maintained employee data within Dayforce, ensuring full compliance with training and certification requirements
- Generated HR reports and assisted with HR activities, such as employee orientation and team-building events
- Streamlined HR reporting processes and played a key role in organizing employee orientation and team-building events, enhancing employee engagement
- Delivered administrative support to HR functions, ensuring smooth operations and effective internal communication
Customer Service Representative
Donalda Club
Toronto, Canada
07.2021 - 05.2024
- Delivered top-tier customer service by greeting members, guests, and suppliers, handling phone inquiries, and booking event reservations
- Coordinated events, ensuring seamless execution and smooth day-to-day operations by anticipating and addressing client needs
- Promoted club activities, maintained adherence to health and safety protocols, and managed emergency situations with calm efficiency
- Ensured the reception area was welcoming and fully operational by consistently completing opening and closing tasks
Event Server
Donalda Club
Toronto, Canada
03.2013 - 07.2021
- Optimized event scheduling, making real-time adjustments to meet client needs and ensure satisfaction
- Ensured event spaces were visually appealing and that food presentations were delivered with professionalism, elevating the guest experience
Administrative Assistant
Student Association Office, George Brown College
Toronto, Canada
11.2013 - 04.2015
- Provided essential administrative support, addressing student inquiries regarding health/dental coverage, payments, and event planning
- Represented the Student Association in handling administrative matters across multiple campuses, ensuring timely resolution of student concerns
Student Ambassador, Marketing Department
George Brown College
Toronto, Canada
02.2013 - 04.2015
- Drove recruitment by contacting prospective students, providing program information, and offering personalized support on deadlines, transportation, and orientation
- Promoted the college’s offerings, increasing student engagement and contributing to recruitment efforts
Student Affairs Ambassador, Student Services Center
George Brown College
Toronto, Canada
09.2009 - 01.2011
- Directed 400+ students daily, helping them navigate campus, access departments, and resolve inquiries efficiently
- Researched and provided accurate information, making referrals and resolving conflicts to maintain a positive campus environment
Education
Microsoft Office Certificate - Continuing Education
George Brown College
Toronto, ON04.2018
Human Resources Certificate - Continuing Education
George Brown College
Toronto, ON04.2011
Hotel Management Diploma Program -
George Brown College
Toronto, ON04.2009
Skills
- Communication & Interpersonal Skills
- Problem-Solving
- Team Collaboration & Leadership
- Technical Proficiency
References
Available upon request.
Timeline
Human Resources Assistant
Donalda Club
05.2024 - Current
Customer Service Representative
Donalda Club
07.2021 - 05.2024
Administrative Assistant
Student Association Office, George Brown College
11.2013 - 04.2015
Event Server
Donalda Club
03.2013 - 07.2021
Student Ambassador, Marketing Department
George Brown College
02.2013 - 04.2015
Student Affairs Ambassador, Student Services Center
George Brown College
09.2009 - 01.2011
Microsoft Office Certificate - Continuing Education
George Brown College
Human Resources Certificate - Continuing Education
George Brown College
Hotel Management Diploma Program -
George Brown College
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